Reid’s Home Improvement

Overview:
Reid’s Home Improvement is a roofing contractor located in Burton, MI. The company specializes in roofing services and is known for its commitment to quality work and customer satisfaction.

Services Provided:
Roofing installation, home additions, and general construction services.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (810) 397-6688

Customer Reviews and Sentiment:
Reid’s Home Improvement has received mixed reviews across various platforms:

Google Reviews: 4.2 stars based on 15 reviews.

Positive feedback highlights the company’s excellent service, promptness, and quality of work. Customers appreciate the professionalism of the crew and the ability to turn their ideas into reality.

Examples of positive reviews include:
“Excellent service they were able to make the picture in my a reality. Would definitely recommend them…” – Jeremy Kassing
“Great place to go to if looking for roof or an addition built on your home. Honest and best quality in Flint area.” – Brian Kecskes
“Todd is top notch. It’s hard to find good contractors that show up and get the job done right.” – Gary Andrews

However, there are significant complaints regarding communication and responsiveness, with multiple customers expressing dissatisfaction over lack of follow-up.

Negative sentiments are represented with:
“Never got back with me. Must not need the work.” – Jeff Scott
“Called twice, never returned call.” – Andy T
“Not impressed will never go through him again for anything.” – Ashley Perez

Review Summary:
Positive Sentiments: Excellent service, quality workmanship, professional staff, reasonable pricing, and helpful customer service.
Negative Sentiments: Poor communication, unresponsiveness, and unresolved customer inquiries.

Additional Ratings:
BirdEye: 4.2 stars based on 15 reviews, reflecting similar sentiments of customer satisfaction but also noted issues with communication.

Total Lead Smart Rating: 6.8

Conclusion:
Reid’s Home Improvement appears to be a viable choice for roofing services in Burton, MI, especially lauded for their quality work and professional behavior. However, potential customers should be aware of the complaints regarding communication and responsiveness before making their decision.