Overview:
Wagner Roofing Company is a roofing contractor based in Hyattsville, MD. They specialize in various roofing services, including slate and flat roofing, and have worked on intricate residential projects.
Services Provided:
– Slate roof installation and repair
– Flat roofing (TPO)
– Roof maintenance
– Insurance claims assistance
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (301) 927-9030
Website: http://wagnerroofing.com/
Customer Reviews and Sentiment:
Wagner Roofing Company has received mixed reviews across various platforms:
Google Reviews: 3.6 stars based on 21 reviews.
Positive feedback highlights their expertise, professionalism, and good communication with customers. Customers appreciate their thorough approach to complex roofing jobs and the quality of their work, especially with slate roofing.
Examples of positive reviews include:
“They are artists at Wagner Roofing.” – Barbara Hagerty
“Very professional company.” – Luis Martinez
“Sam and Wagner are great.” – Susan D. Moeller
Negative sentiments point to issues with reliability, communication, and responsiveness. Several customers reported unreturned calls and delays in service.
Examples of negative reviews include:
“Horrible to work with! No integrity at all.” – Nicole
“Never called back or emailed anything.” – Dustin Flynn
“After waiting seven days for an appointment, Wagner was unresponsive.” – Steve Putman
Review Summary:
Positive Sentiments: Skilled craftsmanship, professionalism, helpful insurance claims support, and strong communication.
Negative Sentiments: Communication failures, unresponsiveness, and delayed service.
Additional Ratings:
BirdEye: 3.6 stars based on 21 reviews, reflecting a similar trend of customer satisfaction with notable frustrations.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints in the last three years regarding poor communication and service delays.
Total Lead Smart Rating: 5.5
This rating is based on the overall customer satisfaction, quality of services, and the repeated issues with communication and service delays noted in various reviews.
Conclusion:
Wagner Roofing Company has established itself as a capable roofing contractor in Hyattsville, MD, particularly noted for its craft in slate roofing and intricate projects. However, potential clients should be cautious due to recurring complaints about responsiveness and service delays, which may affect their overall experience.
Member Since August 2024
Listing Id 489115