Louisville Roofing and Siding, Inc. in Louisville-KY, Kentucky 40218

Louisville Roofing and Siding, Inc.

3434 Pemaquid Rd, Louisville, KY 40218

4.8 (42 reviews)

Overview:
Louisville Roofing and Siding, Inc. is a roofing contractor located in Louisville, KY. The company specializes in roofing installation and repair, along with siding services, providing comprehensive solutions for homeowners.

Services Provided:
– Roofing installation
– Roof repairs
– Siding replacement
– Leak repairs
– Insurance claim assistance

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (502) 416-1707
Website: http://www.louisvilleroofingandsiding.com/

Customer Reviews and Sentiment:
Louisville Roofing and Siding, Inc. has received positive feedback overall with an impressive rating of 4.8 stars based on 42 reviews.

Positive sentiments highlight the company’s excellent communication, high-quality workmanship, and professional services. Customers have praised the responsiveness and efficiency of the staff, particularly mentioning Brandon Neal for his exceptional management of projects.

Examples of positive reviews include:
“Brandon was amazing from start to finish he communicated every step of the way.” – Vera Hunter
“The entire experience was wonderful, they not only did what they promised but also went above and beyond.” – Valerie Seefluth
“Great service. Communication was amazing and quality was awesome.” – Joey D

Negative sentiments, however, mention issues related to communication and follow-up. Some customers have reported delays in receiving estimates or callbacks.

Examples of negative reviews include:
“Never heard back from them… if it’s anything like their business ethic, I wouldn’t trust them.” – Reese Greer
“Didn’t follow up on quote.” – Leon Spinks

Review Summary:
Positive Sentiments: Exceptional customer service, high-quality work, efficient project management, professional interactions.
Negative Sentiments: Communication issues, follow-up delays, and some customer dissatisfaction regarding estimates.

Additional Ratings:
BirdEye: 4.8 stars based on 42 reviews.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating). There have been two complaints in the last three years, predominantly focused on customer service issues.
Total Lead Smart Rating: 8.2

Conclusion:
Louisville Roofing and Siding, Inc. appears to be a strong choice for roofing and siding services in Louisville, KY, thanks to their professionalism and quality of work. However, potential clients should be mindful of the occasional communication gaps and follow-up issues noted in some reviews before making a decision.

Member Since August 2024

Listing Id 496409

Contact Info

3434 Pemaquid Rd, Louisville, KY 40218
(502) 416-1707
Lead Smart Rating :
8.2/10.0

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Listing location

3434 Pemaquid Rd, Louisville, KY 40218

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Reviews

J MACD

4 months ago

I contracted Louisville roofing to install a new roof and repair leaks from defecive construction. Brandon Neal was my point of contact and managed the work personally. He and his crew did an OUTSTANDING job efficiently, professionally, and in a most cost effective way. The aforementioned defective construction had caused a leak inside the home and Brandon was able to contract that drywall and paint repair as well (one stop shopping which saved time and money). They also did some siding repair on the home and were able to salvage the 23 year old siding and only repair the section needed. I highly recommend that you give Louisville Roofing and opportunity for your roofing and siding needs. Ask specifically for Brandon if he is not your first contact.

Joey D

4 months ago

Great service. Communication was amazing and quality was awesome.

Andy Ahern

4 months ago

Very happy with the quick turnaround time and quality of work. Highly recommend this company!

Reese Greer

8 months ago

Contacted them for an estimate. They said they’d have someone call to schedule. Never heard back from them. Called again today around 5:30pm because their website says they’re open to 9. FALSE! “We’ll have someone call you you” the night operator says Again? I’ve had enough of this uncaring group of lazy, false front group. I’ll go with one of my other options…someone who actually provided an itemized estimate! Don’t know about their quality of workmanship but if it’s anything like their business ethic, I wouldn’t trust them a far as I could launch them in a rocket!!!

Vera Hunter

10 months ago

Brandon Neal was amazing from start to finish he communicated every step of the way. I had some issues with my insurance company paying them. Brandon and Chris the owner got with me helped me get the situation worked out in they never held it against me or treated me unfairly due to the matter. The whole team was nothing but welcoming, understand, friendly, and respectful. Also the work was phenomenally done they upgraded my roof and home value.

Valerie Seefluth

10 months ago

After collecting a few quotes, we decided to go with them for our siding replacement. The entire experience was wonderful, they not only did what they promised but also went above and beyond to make sure the job was done correctly. Any needed changes were run by us first for approval. I would give more than 5 stars for the professionalism and adherence to the quoted timeline.

Leon Spinks

a year ago

Didn’t follow up on quote

Ashton Brodsack

a year ago

Loved the responsiveness and quality of service. Very kind people with the customer in mind.

sheppard sanford

a year ago

I had a roofing emergency. William came out at the end of his workday to fix my roofing issue. He did a great job. I will be using this company again.

Lance Melancon

a year ago

I had a wood panel home that they resided with Hardie Board. They were both knowledgeable and professional. The work was started on time and completed quickly. I could not be more pleased with the results and would not hesitate to hire them again if needed.