Hale Roofing

Overview:
Hale Roofing is a reputable roofing contractor located in Bowling Green, KY. With a strong track record of customer satisfaction, the company specializes in a variety of roofing services, ensuring quality workmanship and professional service for residential roofing needs.

Services Provided:
– Roof replacement
– Roof repair
– Gutter installation
– Insurance claim assistance
– High-quality materials and craftsmanship

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (270) 842-2989
Website: www.haleroofingky.com

Customer Reviews and Sentiment:
Hale Roofing maintains a positive reputation with a Google Reviews rating of 4.4 stars based on 14 reviews.

Positive feedback highlights the company’s dedication to service, professionalism, and quality of work. Customers have praised their thoroughness, efficiency, and the positive outcomes of their projects.

Examples of positive reviews include:
“Best roofing company in Bowling Green, will go above and beyond to make you happy.” – Scott Huffer
“EXCELLENT in all respects. Bid a fair price and completed the job quickly.” – John Mott
“Great people and service. They have always delivered more than they promised!” – Wayne Hills

However, some complaints have emerged regarding professionalism and communication issues, particularly with a customer who experienced a delay in services, which has led to dissatisfaction.

Examples of negative reviews include:
“Played a lot of phone tag, never showed … unprofessional at all.” – Lisa Zoey
“Two months and Mr. Bunch never finished the roof shingles.” – Dinah Isenberg

Review Summary:
Positive Sentiments: Exceptional customer service, professional staff, fair pricing, high-quality work, efficiency, and timely project completion.
Negative Sentiments: Issues with communication and delayed services leading to frustration.

Additional Ratings:
BirdEye: 4.4 stars based on 14 reviews, showcasing a consistent customer experience that aligns with overall feedback.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of B+. There have been two complaints in the last three years, primarily addressing service issues.

Total Lead Smart Rating: 7.5/10

Conclusion:
Hale Roofing is a solid choice for roofing services in Bowling Green, KY, known for their high-quality workmanship and a commitment to customer satisfaction. While the majority of reviews are positive, potential clients should consider some past customer complaints regarding communication and delays when making their decision.