Allender & Sons in Plainfield-IN, Indiana 46168

Allender & Sons

2436 Country Rd 900 E #6785, Plainfield, IN 46168

3 (7 reviews)

Overview:
Allender & Sons is a roofing contractor based in Plainfield, IN, specializing in various roofing services. Established to cater to the local community, the company aims to provide roofing solutions with a focus on customer service.

Services Provided:
– Roof installation and replacement
– Roof repairs
– Insurance claims assistance

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (317) 837-0118

Customer Reviews and Sentiment:
Allender & Sons has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 7 reviews.

Positive feedback highlights their helpfulness in navigating insurance claims and promptness in service.

Examples of positive reviews include:
“Richard was very helpful in getting our roof completely covered by our insurance company.” – Jennifer Spencer
“Arrived quickly and completed the repair.” – Hcsadavis Hcsadavis

Conversely, there are significant complaints regarding customer service and communication:
“I believe in giving people second and even third chances to make things right. But this was unacceptable…” – Sherri Rainbolt

Review Summary:
Positive Sentiments: Helpful in insurance processes, prompt service, completion of repairs.
Negative Sentiments: Poor customer service experiences, communication issues, unresolved problems leading to dissatisfaction.

Additional Ratings:
Total Lead Smart Rating: 5.2

Conclusion:
Allender & Sons may offer valuable roofing services, particularly in handling insurance claims. However, potential customers should be cautious due to notable complaints regarding customer service and a lower average rating, which may impact their overall experience.

Member Since August 2024

Listing Id 508958

Contact Info

2436 Country Rd 900 E #6785, Plainfield, IN 46168
(317) 837-0118
Lead Smart Rating :
5.2/10.0

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Listing location

2436 Country Rd 900 E #6785, Plainfield, IN 46168

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Reviews

Sherri Rainbolt

3 years ago

I used this company to replace my roof several years ago and when I began having issues recently, I called three additional roofing companies to come inspect it. All of them stated that the ridge vent was not open and so there was no air circulating in the attic. Last summer I had soffit vents added at the advice of Mr. Allender. Who then later I discovered, failed to inform me That the attic insulation should be moved away from the vents to add to the airflow and circulation. Now I have an attic full of mold. I did a lot of research and learned a lot about how attic ventilation should work and what it should look like. This is something I wish I had done years ago. When I called Mr. Allender to speak to him about it, he became very defensive and verbally abusive, even threatening to sue me at one point. I would have trusted him to remedy the issue and even paid for materials again. I’m not a litigious soul. I believe in giving people second and even third chances to make things right. But this was unacceptable and I have no option other than to warn the public. I’ve been in property management for over 25 years and have never come across such poor customer service.

Jennifer Spencer

3 years ago

Richard was very helpful in getting our roof completely covered by our insurance company. The entire roof to include 2 car garage and 2 car carport cost me nothing out of pocket. Friendly and helpful the entire way and went above and beyond to include items that insurance didn’t cover because it was the right thing to do. Would refer to anyone to use.

Hcsadavis Hcsadavis

6 years ago

Arrived quickly and completed the repair. Thank You.