Custom Exteriors

Cynthia Johnson

3 days ago

We had Custom Exteriors replace our roof and give us new gutters several years ago and had had a great experience. When we decided to replace our front door of course we called them! They were super great again! Great communication, very reliable, professional, and courteous!! Custom Exteriors will stay at the top of our list of people to call when we need home repairs/improvements!

Brian Lamie

a month ago

Have done a couple of projects with Custom Exteriors and am very pleased with the results and customer service. Great company.

Amanda Heinzman

a month ago

We’ve done 2 separate exterior projects with Custom Exteriors and have been very happy with the results. We’ve replaced multiple windows and had siding repairs done, both of which turned out great. Highly recommend this company!!

Terence McGovern

a month ago

Custom Exteriors replaced our front door, sidelites and large half round transom window above and did an absolutely fantastic job. I would trust CE with any project now given the great job they did with the front door which I considered to be a very intricate and difficult replacement. Everyone at Custom Exteriors has been extremely friendly and professional. They are very knowledgeable and expert craftsman. They are quick to respond to your questions and genuinely want to make sure you are happy and satisfied and will work to make sure of that.

John Szablowski

2 months ago

Great sales and construction experience. Crews were good and finished product is just like we wanted. Highly recommend

Jolene Friar

2 months ago

They did a great job replacing our roof and gutters 🙂

Alexsis Baldwin

2 months ago

Do not use Custom Exteriors for a siding project. I am not even sure how to put this nightmare we have experienced into words. But the quick run down is we got materials dropped off in January and told our project would be a few weeks. It is now the end of April and we are just now finished. This has been months of being told our siding is done (all pictures attached are during the first 4 walk throughs after being told the project was finished) , just do another walk around finding many issues over and over again. Examples of issues were bad caulking, areas just completely not caulked, trim boards uneven and not flush, uneven cuts, raised exposed nail heads, leaking windows (that caused damage inside that we now have to fix), scraped up panels, cracked panels and so much more. After 5+ times of bringing up our concerns, people being out to “fix it”, it still not being fixed; we had to finally ask to get their owner involved. The owner spent approximately 3 weeks out fixing all of the issues. While they eventually fixed our issues, this was many months of headache for our family and we are left with siding that we are just praying was done correctly after seeing the low standards in place for our install. We did everything right for this project. We read all of their amazing reviews, Kyle seemed like the nicest guy, and had talked to many people in our community that have loved working with them. They were even our highest bid on the project, but we went with them because of their reputation. Unfortunately, we did not see the amazing company that people rave about. When you entrust a company with such a great reputation with an almost 60k project, you expect that work to be completed at a certain standard. But I’ll let the pictures do the talking of the standard we got. We are thankful the owner was able to make things look better in the end, but we still paid full amount for a project that has been a complete nightmare for us. I will not use their company in the future, and I warn others of what we experienced.

Isaac Baldwin

2 months ago

My experience with Custom Exteriors was nothing short of dreadful. Our sales rep Kyle came out sat at our kitchen table and gave us an estimate to completely reside our house, pre-painted James Hardi board and batten, new soffits, gutter boards and gutters. We received 3 other quotes and even though their quote was the more by $5000 we went with them because we thought we could trust them to complete high quality work with a high quality product in a timely manner. We based this off the reviews online and word of mouth from people in our community. Materials were dropped off the second week of January and work commenced. The crew that showed up to our house and noticed they didn’t drive customer exteriors trucks but wore their apparel. We later we found out that they don’t actually work for them but were sub contractors, we weren’t made aware of this till after the fact. When your trusting someone with your home you expect a modicum of transparency. I wanted Custom exteriors to work on my house not some random siding crew. After work was completed per our foreman we walked through the project and what was on our house looked like used siding installed by people who either weren’t skilled enough to complete the task or didn’t care enough to take the time to do it right. The large pre-painted panels had large sections of paint scraped off due to mishandling of materials, over 90% of the house still needed caulked in, areas above windows and doors that appeared no one knew how to use a tape measure, square or cut in a straight line. The crew came back out to fix the issues but only corrected a few things. We then walked through the project with Kyle and Tom. This is where Kyle blamed our product choice of the pre-painted Hardi as the cause of all our issues, not the fact that the installers dragged the panels off the pile damaging finished surfaces or marking up panels with pencil and not cleaning it off. I feel it’s worth noting that we paid an extra $10,000 for pre-painted so we didn’t have to paint the house. After the 4th time of guys coming out to work on our house to “fix” the issues we contacted our foreman and requested the owner to look at the house. Matt came out to look at the house and by the initial tone of the conversation it was evident that he had been told our concerns weren’t valid. After the walk through and seeing all the issues he had a different view and asked for the opportunity to make it right. I will hand it to Matt. He did come and spend a few weeks out personally working on the house to correct the issues that hadn’t been resolved, but it did take FOUR separate times over 3 and a half MONTHS of crews stating the job was done to get there. Unfortunately after a few hard rains we did find that we had two windows upstairs leaking due to the first installer’s. The window trim was holding water to the house and not allowing it to shed. We fortunately had opened up one wall already to fix issues from old windows, but in our freshly redone nursery the damage was done. We had to remove all the completed trim, bead board, and drywall under the window and found mold had already formed. I never asked for a discount for all this trouble or the damage caused but honestly held out hope they might as a goodwill gesture. When Kyle brought our final invoice it was for the full amount, when questioned he was surprised that we would ask for a discount…..He then went on to state that they lost money on the job due to all the extra man hours they had to put in to fix all the issues. Then went on again blaming our product choice and not the hacks your company allowed to work on my house who caused all the issues in the first place. When you trust someone with your home and a lot of money you expect it to be right the first time or at least the second…..not the 5th.

Tom E J

3 months ago

They resided our home in September of 2023. They worked with us before, during and after the project. We’re very pleased with the end results. The work crew were respectful and and careful of our property. We very much recommend this company.

Tawni Greisen

4 months ago

I love this company. The people are super nice and their work is almost perfect! I am a little biased because my brother and sister-in-law work there! LOL awesome bunch of people!