Overview:
Restor Group LLC is a roofing contractor located in Carmel, IN. The company specializes in roof replacements and repairs, particularly in response to storm damage such as hail. They have a reputation for quick service and quality workmanship, but their customer service has been noted as a point of concern in various reviews.
Services Provided:
– Roof Replacement
– Roof Repair
– Storm Damage Assessment
– Insurance Claim Assistance
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (317) 576-4449
Website: http://www.restorteam.com/
Customer Reviews and Sentiment:
Restor Group LLC has a mixed rating profile:
Google Reviews: 3.4 stars based on 34 reviews.
Positive feedback highlights the company’s quality work, prompt service, and skilled staff. Customers appreciate the attention to detail and thoroughness of inspections before repairs.
Examples of positive reviews include:
“Great company. They do a good job and are very helpful! They get the job done fast and do a quality work.” – Daria McCoy
“Restor Group did a fabulous job on my roof replacement.” – Becca Counen
However, complaints often focus on poor communication, issues with project timelines, and dissatisfaction with the handling of repairs.
Examples of negative reviews include:
“The high pressure and over the top sales job… bad, at best…” – Andy Skinner
“RESTOR took 1 year from the initial down payment to complete a simple roof repair.” – A Roby
Review Summary:
Positive Sentiments: Quality workmanship, prompt service, skilled staff, thorough inspections.
Negative Sentiments: Poor communication, project delays, aggressive sales tactics, unresolved customer complaints.
Additional Ratings:
BirdEye: 3.4 stars based on 34 reviews.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating).
Total Lead Smart Rating: 5.6
Conclusion:
Restor Group LLC has demonstrated the capability to provide quality roofing services in Carmel, IN, with notable skills in storm damage repair. However, potential customers should be aware of the inconsistent communication and project management issues reported in several reviews before making a final decision.
Member Since August 2024
Listing Id 469949