Overview:
Frontline Adjusters is a roofing contractor based in Urbana, IL, specializing in roof repair and replacement, particularly for hail damage. The company is known for assisting customers with insurance claims and ensuring quality service throughout the roofing process.
Services Provided:
– Roof replacement and repair
– Assistance with insurance claims
– Hail and wind damage assessment
– Gutter installation
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (217) 643-8130
Website: https://www.frontlineadjusters.com/
Customer Reviews and Sentiment:
Frontline Adjusters has a rating of 4.6 stars based on 56 reviews.
Positive feedback highlights the team’s professionalism, responsiveness, and effectiveness in handling insurance matters. Customers appreciate the high quality of workmanship and thorough communication throughout the project.
Examples of positive reviews include:
“Frontline Adjusters team did my roof… they did a great job!” – Khaldoon Altahhan
“Brandon and his team were great… they worked with our insurance company every step of the process.” – Danny Stover
“An extremely positive experience from start to finish… all of the work was done top notch.” – Lisa Dixon
Negative sentiments mainly revolve around issues of overcharging and perceived lack of communication or follow-through in some cases.
Example of a negative review:
“Way over charged!! Worst company ever dealt with!!” – Carol Weiland
Review Summary:
Positive Sentiments: High-quality workmanship, effective communication, professionalism, successful handling of insurance claims, positive customer experiences.
Negative Sentiments: Complaints about overcharging, communication issues, and dissatisfaction with service fulfillment.
Additional Ratings:
BirdEye: 4.6 stars based on 56 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): Not accredited and holds a BBB rating of NR (No Rating). One complaint has been filed in the last three years, with customer dissatisfaction noted.
Total Lead Smart Rating: 7.6
Conclusion:
Frontline Adjusters presents a solid option for roofing services in Urbana, IL, with many satisfied customers praising their professionalism and efficiency. However, potential clients should remain cautious of reported overcharging and ensure clear communication throughout the process.
Member Since August 2024
Listing Id 522427