Alliance Roofing & Exteriors, LLC in Rolling Meadows, Illinois 60008

Alliance Roofing & Exteriors, LLC

5420 Newport Dr Unit 55, Rolling Meadows, IL 60008

4.4 (15 reviews)

Overview:
Alliance Roofing & Exteriors, LLC is a roofing contractor located in Rolling Meadows, IL. The company specializes in various roofing services including installations and repairs, as well as siding services.

Services Provided:
– Roof installations
– Roof repairs
– Siding installations
– Gutter installations
– Insurance claims assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (224) 326-0521
Website: http://alliroofs.com/

Customer Reviews and Sentiment:
Alliance Roofing & Exteriors, LLC has a mix of positive and negative reviews across multiple platforms:

Google Reviews: 4.4 stars based on 15 reviews.

Positive feedback highlights the company’s knowledgeable staff, efficient service, and quality work. Customers have commended the professionalism of the installation team and the responsiveness of the sales representatives.

Examples of positive reviews include:
“Rob did phenomenal job explaining the installation process… I would recommend Alliance Roofing and Exteriors to family and friends.” – Danish J
“Mary helped me with insurance process… the whole process was smooth and easy.” – Lorena Cardenas
“All work was performed on-time and as expected. Install crews are professional…” – Loretta A Kunes

However, there are negative sentiments reflected in some reviews, particularly regarding poor customer service and communication issues:
“Called this company several times during business hours and got NO ANSWER…” – Beth Sciler
“I woke up this morning to find my roof was leaking… Mary answered the phone she very rudely said NO!” – David Ritz

Review Summary:
Positive Sentiments: Knowledgeable staff, efficient service, quality installations, professional behavior, responsive communication.
Negative Sentiments: Poor customer service, communication issues, unresolved complaints regarding responsiveness.

Additional Ratings:
BirdEye: 4.4 stars based on 15 reviews, showing a similar trend of customer satisfaction with some noted concerns.
Total Lead Smart Rating: 6.8

Conclusion:
Alliance Roofing & Exteriors, LLC demonstrates a blend of positive crafting experiences and concerns related to customer service. Although the company has a good reputation for its roofing and siding services in Rolling Meadows, IL, potential customers should take heed of the negative reviews regarding customer service before proceeding with their services.

Member Since August 2024

Listing Id 512864

Contact Info

5420 Newport Dr Unit 55, Rolling Meadows, IL 60008
(224) 326-0521
Lead Smart Rating :
6.8/10.0

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Listing location

5420 Newport Dr Unit 55, Rolling Meadows, IL 60008

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Reviews

Beth Sciler

a year ago

Called this company several times during business hours and got NO ANSWER. They currently have salespeople in the state of FLORIDA taking advantage of hurricane victims!!!!!! USING A FLORIDA LICENSE UNDER THE NAME PETRO KHOLIAVA (see his fake review below) that has been EXPIRED SINCE 2020!!! They are also telling hurricane victims that their company also goes by SHIELD ROOFING AND CONSTRUCTION. I would recommend anyone stay away from a company that performs illegal business and prays on Natural disaster victims. THE LOCAL AUTHORITIES HAVE BEEN CONTACTED, you and “Pat Scully” will be on the long list of those who have already been arrested for contracting without a license!!

Danish J

a year ago

Rob did phenomenal job explaining the installation process. Installed new roof with roofing accessories and gutters within two days. I would recommend Alliance Roofing and Exteriors to family and friends.

Erin Hendricks

2 years ago

Their team is efficient, easy to work with and extremely knowledgeable. I was extremely impressed with their attention to detail. The installation team was friendly and answered all of my questions. Great work and great experience.

Seth Swaney

2 years ago

John and his team always do a great job

David Ritz

4 years ago

I woke up this morning to find my roof was leaking, called this company and asked if they did repairs, Mary answered the phone she very rudely said NO! I said Ok can I get An estimate for a full replacement she made a very rude remark and just hung up on me. How does this company get any business with such a rude person answering the phone? Hopefully they will be out of business soon so they won’t treat customers this way. Mary needs to be fired immediately!

Valerie Ottinger

4 years ago

The new siding and new roof look beautiful. Thank you!

MindHunter

4 years ago

Alliance and its team are just awesome. We had an emergency roof leak and they fixed it right away, even had to work in this cold weather and during quarantine. I will recommend them anytime to anyone. Great job

Lorena Cardenas

4 years ago

Mary helped me with insurance process after our house get hail and wind damage, from free inspection to calling the insurance, meeting adjuster, fighting for all the extras to make sure our house is fully restored, the whole process was smooth and easy. You guys are Excellent

Loretta A Kunes

4 years ago

Mary and her team from Alliance Roofing & Exteriors were very responsive from the time of my initial inquiry right through job completion. All work was performed on-time and as expected. Install crews are professional, precise and cleaned thoroughly when they were done. It was a great experience to work with a contractor who conducted themselves so well.

Suzy Guimon

4 years ago

Mary was a very helpful and supportive sales person. She walked me through the entire process, and kept me up to date on the job. The company did an amazing job and have referred them to several people. I highly recommend this company to everyone!