Integrity Roofing LLC in Normal, Illinois 61761

Integrity Roofing LLC

1206 S Adelaide St #3, Normal, IL 61761

4.8 (21 reviews)

Overview:
Integrity Roofing LLC is a reputable roofing contractor located in Normal, IL. The company specializes in various roofing services including repairs and full roof installations, with a strong emphasis on customer satisfaction and quality workmanship.

Services Provided:
– Roof repairs
– Roof installations
– Siding replacement
– Insurance claim assistance
– Emergency leak repairs

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (309) 831-7274
Website: http://integrityroofingllc.net/

Customer Reviews and Sentiment:
Integrity Roofing LLC has an impressive rating of 4.8 stars based on 21 reviews.

Positive feedback emphasizes responsiveness, quality of work, and thorough clean-up after projects. Customers appreciate the effective communication and fast service.

Examples of positive reviews include:
“His team was able to quickly repair a small roof leak on the same day that I called him.” – Dan S
“Prompt, thorough, easy to work with. Highly recommend.” – Jill Lehman
“Tom and his crew were great. Very responsive, got us in fast…” – Jason D

The negative sentiment comes from a single reviewer who experienced issues post-job completion, citing dissatisfaction with the resolution of problems and customer service:
“They were difficult to work with and rather rude and abrasive when questioned.” – Vanessa Stanhouse

Review Summary:
Positive Sentiments: High-quality repairs, fast service, good communication, thorough clean-up.
Negative Sentiment: Difficulties in resolving post-job issues and poor customer service noted by one reviewer.

Additional Ratings:
BirdEye: 4.8 stars based on 21 reviews, consistent with overall positive sentiments gathered from customer feedback.
Better Business Bureau (BBB): The business has no complaints listed and maintains a good reputation.
Total Lead Smart Rating: 8.5

Conclusion:
Integrity Roofing LLC stands out as a reliable choice for roofing services in Normal, IL, noted for their prompt service and professionalism. While the majority of reviews are highly positive, potential customers may want to consider the one negative experience mentioned before making a decision.

Member Since August 2024

Listing Id 504017

Contact Info

1206 S Adelaide St #3, Normal, IL 61761
(309) 831-7274
Lead Smart Rating :
8.5/10.0

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Listing location

1206 S Adelaide St #3, Normal, IL 61761

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Reviews

Dan S

a day ago

Spoke with Tom. His team was able to quickly repair a small roof leak on the same day that I called him. I called several other local roofing companies that have not yet returned my phone calls from 5 days ago.

Kelsey Bremner

a month ago

I had a window that was leaking into the room below. Tom was over the next day to take a look and we quickly got the work scheduled. His team did a great job repairing the window and I will definitely use them again in the future.

Whitney Ortiz

a month ago

We purchased a house with 2 “tented” shingles, knowing that we needed to get them fixed. When we moved in, the original roofer bailed on us, so we reached out to Integrity Roofing. Tom and his team went out and fixed the issue (and a few other small issues they found while on the roof) within 24 hours. I was unable to be home when they did the repair, so Tom sent over the images as soon as the project was complete. I am incredibly pleased with the speed and service of Integrity Roofing and they will definitely be our go-to roofers!!

Jill Lehman

2 months ago

A rental house of ours needed a new roof due to hail damage. Our insurance agent recommended Tom, with Integrity Roofing Excellent experience! Prompt, thorough, easy to work with. Highly recommend.

Sherry Evans

2 months ago

Thank you Integrity Roofing (Tom and crew) Not only was it a quality job but it was done in 2 days. Amazing! Plus, the yard was so clean afterwards you wouldn’t have known there was any work done. And best of all the roof looks great!

Jason D

2 months ago

Tom and his crew were great. Very responsive, got us in fast as we were having some leaking issues. Great communication overall. The crew did a great job tarping areas to prevent debris from getting everywhere. We have little ones and pets so stray nails were a concern. They were very meticulous cleaning up. I had one of those moments of “did they actually work?” since everything was cleaned so well. Definitely would recommend. Thanks Tom

Evelyn Johnson

5 months ago

Tom and his crew did a great replacing the siding and roofing on my house. Love the new color! He handled all the claims paperwork with the insurance company, and always kept me informed of what was going on.

Raj Pola

9 months ago

Tom is quick in responding and gets the stuff done on time. He is just a text away if you ever run into problems with roofing. I recommend Tom

Kevin J. Suess

9 months ago

I hired Tom and his crew to fix a leak around our dormer. He was very easy to communicate with and they completed the job in a timely manner. Highly recommend!

Vanessa Stanhouse

10 months ago

I helped my mother hire Integrity to do roofing work. At first they seemed great but as they completed the job we found several issues that they had caused but were not willing to resolve. They were difficult to work with and rather rude and abrasive when questioned.