New American Home Improvement in McHenry, Illinois 60051

New American Home Improvement

2103 IL-120, McHenry, IL 60051

4.8 (318 reviews)

Overview:
New American Home Improvement is a roofing contractor based in McHenry, IL, dedicated to providing comprehensive roofing and home improvement services. With a strong presence in the area, they focus on delivering high-quality craftsmanship and customer satisfaction.

Services Provided:
– Roofing installation and repair
– Siding installation
– Insurance claims assistance
– Comprehensive home improvement services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (224) 788-9984
Website: https://www.newamericanhomeimprovement.com/

Customer Reviews and Sentiment:
New American Home Improvement has received largely positive feedback, boasting an impressive rating of 4.8 stars based on 318 reviews.

Positive feedback includes sentiments around professionalism, the ease of the process, and effective communication with staff. Exemplary reviews include:
“Marty was amazing at helping us get a new roof… They handled everything…” – Jillian Fischer
“Crews were very professional and efficient… Excellent work.” – Bj Harding
“New American did a great job on replacing my roof and siding.” – Lookin Good Turf & Snow Services LLC

However, there are notable complaints regarding unhelpful customer service and issues related to quoting, exemplified by:
“Rude, unhelpful person picked up the phone…” – Daniel Bociaga
“They say going to give a quote they don’t.” – Christine Pinzine

Review Summary:
Positive Sentiments: High level of professionalism, efficient service, supportive customer interaction, and convenience in dealing with insurance.
Negative Sentiments: Poor customer service experiences, lack of follow-through on quotes, and accusations of suspicious business practices.

Additional Ratings:
BirdEye: 4.8 stars based on 318 reviews, reflecting strong overall customer satisfaction.
Better Business Bureau (BBB): Not available.
Total Lead Smart Rating: 7.8

Conclusion:
New American Home Improvement is a well-rated roofing contractor in McHenry, IL, known for quality work and professional service. While the majority of customer experiences are positive, potential clients should remain aware of some complaints regarding customer service and quoting processes.

Member Since August 2024

Listing Id 498603

Contact Info

2103 IL-120, McHenry, IL 60051
(224) 788-9984
Lead Smart Rating :
7.8/10.0

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Listing location

2103 IL-120, McHenry, IL 60051

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Reviews

Melissa Kellman

a week ago

New American has been great to work with and have been very helpful every step of the way!

Daniel Bociaga

a week ago

rude, unhelpful person picked up the phone when asked about some documentation of previous work

thomas jefferson

a month ago

I have been driving by this place for 2 years it opened and they bought maybe 10-20 brand new ford f150 trucks decked out and stickered with there logo.In the 2 years i have not see 1 customer go into this place its extremely suspicious looking.All i see is a big party bus on the side snow mobiles inside the only time i ever seen a garage door open strange also.No business being conducted ever that i see.Seems like a money laundering business how can you make money if your trucks never leave the lot they are always there.I see at least 1 new car they by a cadillac escalade -a bmw a charger always a new car out front.I assume it opened and was a storm chaser place but see no body working out of it or customers going in im sure it will close down soon now.

Jillian Fischer

2 months ago

Marty was amazing at helping us get a new roof after ours was damaged. They handled everything to make this a easy process. Thank you.

Christine Pinzine

2 months ago

They say going to give a quote they don’t.

Bj Harding

2 months ago

Crews were very professional and efficient. Marty and Aaron made the process easy for us. We didn’t even have to deal with the insurance company. Marty went above and beyond for us. Excellent work.

Dan Salman

2 months ago

They did a great job on Linda’s house roof. They were there on time, they did the job in a timely manner and cleaned up all debris after the job was completed. Thank you all!

Kelly Spooner

3 months ago

Very professional and polite, Marty and Aron were there every step of the way 🙂 …

Kassandra Reichold

3 months ago

Marty and Aron were a pleasure to work with, they made the process smooth for us! We’re very happy with our new roof and gutters

Lookin Good Turf & Snow Services LLC

3 months ago

New American Home Improvement did a great job on replacing my roof and siding. Marty, Aron, and the rest of the team were great to work with. They made the process easy and painless. The project was completed quickly.