Back To Normal Construction, Inc. in Frankfort, Illinois 62896

Back To Normal Construction, Inc.

1037 IL-37, West Frankfort, IL 62896

4.5 (63 reviews)

Overview:
Back To Normal Construction, Inc. is a roofing contractor based in Frankfort, Illinois, specializing in roofing services. With a commitment to quality and customer satisfaction, they cater to residential and commercial roofing needs in the region.

Services Provided:
– Roofing installation and replacement
– Roof repairs
– Gutter installation
– Insurance claim assistance
– Customer support

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (833) 226-7663
Website: http://www.b2nroofing.com/

Customer Reviews and Sentiment:
Back To Normal Construction, Inc. has received predominantly positive reviews, holding a rating of 4.5 stars based on 63 reviews.

Positive sentiments highlight their attention to detail, excellent customer service, and effective communication. Customers have praised their integrity and thorough cleanup after projects.

Examples of positive reviews include:
“Every project is about the details. Steve and Traci made sure that the details mattered…” – kaye wiwchar
“Their customer service was excellent. Any issues we had were addressed quickly…” – Diane Wilkerson
“Traci was great at communicating every step of the project.” – Eric Samples

However, there is a notable negative review regarding a job that remained unfinished, indicating an issue with subcontractor management.

Examples of negative reviews include:
“Never finished the job. Still waiting since July…” – Amy Potts

Review Summary:
Positive Sentiments: Attention to detail, exceptional customer service, quick issue resolution, thorough work, and good cleanup.
Negative Sentiments: Problems with job completion and subcontractor management.

Additional Ratings:
BirdEye: 4.5 stars based on 63 reviews, maintaining a consistent positive reception from customers.
Better Business Bureau (BBB): Business has a profile but is not accredited and holds a BBB rating of NR (No Rating). There has been one complaint in the last three years.

Total Lead Smart Rating: 8.3

Conclusion:
Back To Normal Construction, Inc. appears to be a strong choice for roofing services in Frankfort, IL, especially noted for their customer service and quality of work. However, potential clients should stay informed about the negative feedback related to project completion, ensuring clear communication from the outset.

Member Since August 2024

Listing Id 482574

Contact Info

1037 IL-37, West Frankfort, IL 62896
(833) 226-7663
Lead Smart Rating :
8.3/10.0

Get A Quote Claim

Listing location

1037 IL-37, West Frankfort, IL 62896

Get Direction

Reviews

kaye wiwchar

a week ago

Every project is about the details. Steve and Traci made sure that the details mattered as much to them as it did to us. Honesty and integrity mean everything. We have a beautiful roof!

Diane Wilkerson

2 weeks ago

Their customer service was excellent. Any issues we had were addressed quickly and with the utmost care

Darin Barham

2 weeks ago

My estimate was the lowest of 6 different bids and B2N took great care to protect my house during the process. I am well pleased with the project.

Jeremy Davis

2 months ago

Was watching them work for a couple hours while waiting for my shuttle to arrive. Seems like they do good work.

Barrett Fox

4 months ago

Pleasure to work with over the years 👍 …

Eric Samples

9 months ago

Just had them replace my roof. Traci was was great at communicating every step of the project.

Staci S

10 months ago

It’s been awhile, but I was beyond thrilled with the service we received from beginning to end. This was the first time we had to file a claim with insurance. We had NO IDEA what we were doing. The company walked us through it step by step, it was absolutely painless! They organized being here with the insurance adjuster and arguing for fixes in our favor. They put on a new roof. Did some work outside and in our closet. Everything was finished quickly and completely. They took extra care to clean up afterwards completely! 10/10 absolutely recommend! I’ve recommended 3 family members to them!

Jim T

11 months ago

Incredible customer support! I called them for an estimate on a roof repair. Jeff found a quick fix, executed right away, and never charged me. Would gladly use them again.

Angela Davis

a year ago

Couldn’t be happier with this company. Called, got a quote, was in contact with site manager. He told me they could possibly be 2–3 weeks out, they ended up coming to do my gutters that next week. The workers on site were very thorough, replaced fascia board as needed. Cleaned up as they went. Reasonably priced as well. I will definitely be using this company again for any future projects.

Amy Potts

a year ago

Never finished the job. Still waiting since July. B2N blames the subcontractor and hired him full time! I only found half the problems because I am still remodeling and the roof still leaks.