Expert Roofing Inc in Addison, Illinois 60101

Expert Roofing Inc

721 W Lake St Suite 200, Addison, IL 60101

3.3 (7 reviews)

Overview:
Expert Roofing Inc is a roofing contractor located in Addison, IL. The company offers roofing services primarily to both residential and commercial clients.

Services Provided:
Roofing installation and repair, insurance claims assistance, flat roofing solutions.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (630) 501-0932
Website: https://expertroofinginc.com/

Customer Reviews and Sentiment:
Expert Roofing Inc has received mixed reviews across various platforms:

Google Reviews: 3.3 stars based on 7 reviews.

Positive feedback mostly appreciates responsive service and attention to detail, particularly mentioning the assistance with insurance claims:

Examples of positive reviews include:
“Jeff was very responsive throughout the whole process…” – Qiang Zhou
“Great service, fast, reliable…” – Vito DiPerte

Conversely, numerous negative reviews point to serious issues with communication, substandard workmanship, and lack of responsiveness:

Examples of negative reviews include:
“Worst roofing company. Does not return calls.” – Julie St. Louis
“I highly recommend that you avoid doing business with this unprofessional and dishonest company.” – Mark McGuire

Review Summary:
Positive Sentiments: Responsive service, good insurance claims assistance, attention to detail.
Negative Sentiments: Poor communication, unprofessional behavior, repeated workmanship issues, lack of follow-up on complaints.

Additional Ratings:
BirdEye: N/A
Better Business Bureau (BBB): N/A
Total Lead Smart Rating: 4.2

Conclusion:
Expert Roofing Inc presents a mixed bag for potential customers. While some have experienced good service and responsiveness, serious concerns have been raised regarding their professionalism and the quality of their work, particularly in addressing repairs and follow-up. Customers are advised to conduct thorough research before engaging their services.

Member Since August 2024

Listing Id 461090

Contact Info

721 W Lake St Suite 200, Addison, IL 60101
(630) 501-0932
Lead Smart Rating :
4.2/10.0

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Listing location

721 W Lake St Suite 200, Addison, IL 60101

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Reviews

Qiang Zhou

6 months ago

Jeff Hoeft with Expert Roofing was able to get my neighbor and myself approved by insurance for new roof and siding. Jeff was very responsive throughout the whole process and provided recommendations on roof colors and venting options. My wife and I are very happy with the attention to detail Jeff brings to the table. I highly recommend Jeff Hoeft with Expert Roofing. Jack Z

Julie St. Louis

9 months ago

Worst roofing company. Does not return calls. I had a new flat roof installed by Expert in 2021, and it’s leaking again. I paid for this roof with my own money, not insurance, and it’s still under warranty. It’s a flat roof and they didn’t not pitch the roof to the drain, so now it’s holding rain water like a pool. My ceiling is leaking and water is dripping down my walls. Mold is growing too. I’ve called 3 times, left messages, sent a message through their website. Still no response. Whatever you do, do not contract with them! They do not care about their customers!

Alexis Romo

a year ago

Did our subdivision in Schaumburg/ Roselle area about a year ago, the most unprofessional and rude group of people I’ve ever seen. They ruined the celling of our house, and absolutely destroyed our house. The owner/manager of this company is very rude, and was rude to my disabled father when my father wanted to get things fixed. They were very unpleasant and did a horrible job on everyone’s roof and ruined multiple people’s houses. They are no expert at all! Disgusting! Do not use them!!!

Mark McGuire

a year ago

I regret contracting with Expert. They sounded great at first, got my insurance to pay, and the roof looked great from far away when they finished. When I got on my roof to look up close at the finished job, even my untrained eye noticed sloppy work. They dismissed my concerns. Sure enough my roof leaked within a month. It took months of back and forth with Expert refusing to actually fix their mistakes. They even write their contract to include working that if you go to court with them over their mistakes, you will never be able to recover your lawyers fees. I highly recommend that you avoid doing business with this unprofessional and dishonest company.

Vito DiPerte

2 years ago

Great service, fast, reliable, excellent prices!