David Okano Roofing Co in Hilo, Hawaii 96720

David Okano Roofing Co

83 Maikai St, Hilo, HI 96720

4.3 (15 reviews)

Overview:
David Okano Roofing Co is a roofing contractor located in Hilo, Hawaii. The company provides a range of roofing services, including installations and repairs, with a noted emphasis on professionalism and customer satisfaction.

Services Provided:
– Roof installation
– Flat roof repair
– Skylight installation
– General roofing services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (808) 460-6494
Website: http://hiloroofrepair.com/

Customer Reviews and Sentiment:
David Okano Roofing Co has garnered mixed reviews across various platforms:

Google Reviews: 4.3 stars based on 15 reviews.

Positive feedback highlights the company’s professionalism, prompt service, and quality of work. Customers appreciated their competitive pricing and the courteous nature of the team.

Examples of positive reviews include:
“They carried themselves in a professional way the whole time… A wonderful service!” – Jane Swanson
“Exceptional service… Their price was more economical. I highly suggest it!” – Patricia Centeno
“I would definitely use them again… how honest they were.” – Carla Grove

However, the company has faced significant complaints regarding communication and accessibility. Some customers reported difficulties in reaching the company and were redirected to Angi’s List instead.

Negative feedback includes:
“Unable to contact, telephone number is a mainland answering service…” – Hoku Lani
“Not sure if this company is no longer in existence…” – Crystal A-K

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality workmanship, economical pricing, and courteous staff.
Negative Sentiments: Communication issues, difficulties in reaching customer service, and unclear contact information.

Additional Ratings:
BirdEye: 4.3 stars based on 15 reviews, indicating a general trend of customer satisfaction despite notable communication issues.
Better Business Bureau (BBB): Not mentioned, but the mixed reviews suggest potential concerns to be aware of.

Total Lead Smart Rating: 6.5/10

Conclusion:
David Okano Roofing Co appears to be a reliable option for roofing services in Hilo, HI, especially praised for their professionalism and quality work. However, potential customers should be cautious of the communication challenges highlighted in several reviews before proceeding with their services.

Member Since August 2024

Listing Id 487625

Contact Info

83 Maikai St, Hilo, HI 96720
(808) 460-6494
Lead Smart Rating :
6.5/10.0

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Listing location

83 Maikai St, Hilo, HI 96720

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Reviews

Leesa Fergerstrom

a month ago

Just advise. Have a phone number to your or your staff, rather than Angie’s List. It’s too long of a process speaking to an international call center person to get a quote or information.

Crystal A-K

a month ago

Not sure if this company is no longer in existance, but when I call, it connects me to Angi’s List and not to David Okano Roofing Co. Then they proceed to take my information and refer me to another company who is in Kona and not in Hilo. They never give me David Okano Roofing Co as an option. I’m hoping this rating can get your attention and you can give me an alternative number to call. Mahalo.

Jane Swanson

2 months ago

They carried themselves in a professional way the whole time. Their skylight installation was carried out with remarkable expertise. A wonderful service!

Hoku Lani

2 months ago

Unable to contact, telephone number is a mainland answering service which as for zip code. When contacted the call gets drop.

Patricia Centeno

3 months ago

We reached out to this roofing firm to handle my father’s need for flat roof repair. The service providers were prompt and came at our residence, delivering exceptional service. Their price was more economical. I highly suggest it!

Carla Grove

3 months ago

Their pricing were unbelievable, and they were also quite pleasant to work with. I would definitely use them again when I need roofing work done because of how honest they were.

Edward Queen

3 months ago

They completed the timely and flawless installation of my home’s roof. They were very kind and nice. Outstanding assistance!

Janice Garman

3 months ago

They were competent, had amazing rates, and were a pleasure to deal with. I admired their integrity and want to use them once again for roofing services in the future.

Mark Kraus

3 months ago

His whole team has my deepest gratitude. If you are thinking about getting a new roof, you should definitely use this roofing business.

Dominick Henegar

3 months ago

He was really helpful and quick to respond when it came to the claims procedure. He made the whole roof replacement process simple for us by being in continual communication!