LJ Exterior Repair, LLC in Covington, Georgia 30016

LJ Exterior Repair, LLC

33 Hinton Cir, Covington, GA 30016

4.7 (9 reviews)

Overview:
LJ Exterior Repair, LLC is a roofing contractor based in Covington, GA. The company specializes in roof repairs and replacements, providing comprehensive services that include managing insurance claims for roof damage.

Services Provided:
– Roof inspection
– Roof replacement
– Insurance claim assistance
– Roof repairs
– Additional home improvement services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (678) 658-7997

Customer Reviews and Sentiment:
LJ Exterior Repair, LLC has received positive reviews across various platforms:

Google Reviews: 4.7 stars based on 9 reviews.

Positive feedback highlights the company’s professionalism, excellent communication, and quality of service. Customers have praised specific staff members for their dedication to handling insurance claims successfully and ensuring customer satisfaction.

Examples of positive reviews include:
“Extremely satisfied… professionalism and exceptionalism of Mr. John Saunders Jr.” – L H
“I will be using them for other projects!” – Ablavi Koudonou
“Their work ethics was top notch… I would recommend them to anyone” – Sharyn Childs

However, there are negative sentiments, with one customer reporting poor communication and disrespectful behavior from the owner, as well as issues with cleanup after the job.

Negative sentiments include:
“I will not be allowing this company to do the roof at my other two properties because of the customer service.” – monica tripp

Review Summary:
Positive Sentiments: Professionalism, excellent communication, successful handling of insurance claims, quality craftsmanship.
Negative Sentiments: Poor communication and professionalism issues from the owner, cleanup concerns.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects the overall customer satisfaction and the predominance of positive feedback despite the single significant complaint noted. The business is well-regarded for service quality but has a noted concern that should be addressed.

Conclusion:
LJ Exterior Repair, LLC is a reputable option for roofing services in Covington, GA. The company has gained recognition for its professionalism and effective handling of client insurance claims. However, potential customers should consider the negative feedback regarding customer service to make an informed decision.

Member Since August 2024

Listing Id 475295

Contact Info

33 Hinton Cir, Covington, GA 30016
(678) 658-7997
Lead Smart Rating :
7.5/10.0

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Listing location

33 Hinton Cir, Covington, GA 30016

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Reviews

L H

6 months ago

My claim for a roof replacement was initially denied by my insurance company. The next day this decision was reversed when John Saunders Jr, Claims Specialist, for LJ Exterior Repair, was assigned to my case. My insurance company not only paid for the entire roof replacement but my Claims Specialist recommended that the claim be amended to include payment for water damage inside my home caused by the same wind and hail storms. He presented the necessary documentation to my insurance company and payment was made for repairs and repainting. I now have a beautiful new roof and additional funds to repair water damage. The process to have all of this done was done at an accelerated pace. I am an extremely satisfied client. I am over the moon with the professionalism and exceptionalism of Mr. John Saunders Jr. in bringing my claim to the most optimal conclusion possible.

Ablavi Koudonou

11 months ago

Linda Martin! She was my contractor that helped me with my insurance and help me fight to get my roof paid. LJ Exterior did an awesome job with my roof! They do other services and I will be using them for those other projects!

Sharyn Childs

a year ago

They inspected the roof and informed me that there was damage in several areas. They worked with the claims adjuster from my homeowner’s insurance company that came out to inspect. They kept me informed during the entire process. Their work ethics was top notch. They made sure that the landscaping around the house was protected and cleaned up debris each day. At the end of the job, a walk through was performed with me and the claims specialist. I would recommend them to anyone who is looking for a company for roof repairs.

Taryn F. D.

2 years ago

Professional friendly service I will definitely use them again

New Dimension Ministries COGOP

3 years ago

It was an excellent service. I was satisfied with the entire process, from the initial inspection of the roof, to completion of the installation of the new roof.

Chris Jones

3 years ago

Being the fact that I’m in the military and I have to be gone from my house hold and most transactions have to go through my wife….LJ exterior was not only patient but very kind and very professional…..Their attention to detail and cleanliness really made my wife and I feel very assured that the job was done well ….I’d recommend them to anyone looking for repairs

AutomaticRayTV

3 years ago

My roof has never looked better! They were very professional and a joy to do business with.

monica tripp

3 years ago

The subcontracted individuals that came out to do the job where on time and the job was completed in two day. They did an ok job beside leaving nails in my pool and many in the ground. The Female owner was very disrespectful and nasty!! She was unprofessional and did not follow through on things that she stated. I will not be allowing this company to do the roof at my other two properties because of the customer service and unprofessional communication from the owner.