Pro Tech Roofing Systems

Traci Muir

a year ago

Good place to get your roof fix

Jonathan Vukovich

10 years ago

I called Pro-Tech because they were a preferred vendor listed with my realtor (I had hired other preferred vendors with great success). Lisa from Pro-Tech came out to assess an installation of a ridge vent and some soffit vents. She also gave me some advice regarding some odor problems in my house. I did note that she asked the same questions many times and did not make notes. She said they were very busy, but would make time to get the job done for us as quickly as possible. I also told her my fiance is a night shift nurse who works weekends, so scheduling around weekends could be difficult. Their estimate was very affordable. She sent me their work order form and said that, as soon as I signed it, they would schedule a date to perform the work. The work order has a stipulation that says, once signed, if you cancel, they will charge you a 25% inventory fee (as well as all the legal liability stuff). After a few days, I received a phone call from Lisa, stating that they purchased the material and would be dropping it off at my house (in the driveway). I thought that was odd, since she didn’t schedule it ahead of time. I asked about scheduling an installation date, and she said she was working on it. A week went by. Then another week. So, I called her. She was very rude and told me to be patient and she was doing her best. The next week, she called me on a Friday, asking to come over and perform the work the next day (Saturday). Well, since she didn’t take notes, she forgot that my fiance is a night shift nurse who works weekends. I asked for an alternate date. She said she couldn’t give me a date because “they were very busy”. So, another week went by. And another week. And another. Then again, she called the day before a proposed installation date (on a Saturday, but in the evening), which would have worked. She said they were busy, but would try to come over. So, Saturday came and went, with no phone calls or emails. At this point I was fed up. I called her and tried really hard to get an installation date. That didn’t happen. She said they had bigger jobs in the queue, and smaller jobs, like mine, weren’t important enough to get on the schedule! Really?! Finally, months later, she called me about an installation ON THE SAME DAY (evening). My fiance and I had plans that evening, which we had to cancel, otherwise this would have continued to drag on and on. The crew showed up and went straight to work. On the work order, I had a request for them to give me the wood from the soffit vent cut-outs, so I could get them tested for mold. They didn’t. I had to remind them twice while they were working on it. They misunderstood me, too, because they gave me the wood from the ridge vent…not the soffit vents. I also had to ask them twice the push back the insulation for the soffit vent holes. They also only gave me 2 out of 3 cut-outs. I had to walk over to their garbage trailer and pull out the 3rd cut-out, myself (and it had mold on it). When they were ready to leave, I stopped them, because they didn’t clean up the insulation they had dropped all over the front of my porch roof, from the soffit vent installation. The ridge vent and soffit vents were installed properly, though, so that was one positive note, as well as the price. However, Lisa is terrible at communication and scheduling, and the crew doesn’t follow through on details. The crew leader was nice and didn’t complain, though. Still, if I had known how unprofessional they were going to be, I would have paid more money to hire someone else. They have already been removed from my realtor’s preferred vendor list.