Roof King Roofing & Solar

Julia Romero SLP

7 months ago

Shocked by how dirty, dangerous and disrespectful they are. I understand one disgruntled employee but all of them. They were throwing nails and other things off the roof to our driveway and didn’t clean up. Unbelievable.

Annie Lawrenson

a year ago

Great service beginning to end from Arce and his team. We’d been quoted outrageously by our solar company’s subs with nothing but additional headaches offloaded to us. Arce handled everything from our skylights to keeping our solar company in check. His crew was hardworking and conscientious e.g. covering all of our patio in plastic to avoid asphalt debris and sweeping up at the end of each day. All around, Roof King treated us with care.

Amanda Wang

a year ago

My neighbor with a larger roof footprint used them and paid $16k for full roof replacement. I decided to call them and was quoted $22k for peel and stick replacement. We informed him we have torch down but the roofer refused to go up and inspect the roof and blamed the miscommunication on Lupe, the administrative assistant, saying that she doesn’t know what she’s doing because she’s not a roofer. He looked at pictures another roofer used to make his assessment, but the developer and multiple other roofers stated we have torch down. I asked him to follow up with the rep my neighbor worked with to get the correct information and it turns out he did not. Not only is this negligence, this is downright incompetence. I called the rep my neighbor worked with separately and he booked an appointment and did not show up and did not give any warning he wouldn’t be showing up after I adjusted my schedule to be on site. When I called him he stated he was in Vista and will not be coming down because the other roofer already supplied a quote. While texting the day before he pretended like he was going to show up. I told him I wanted him to check out the property regardless because the other roofer made errors in his assessment and alerted him that he didn’t even go up to inspect the roof. He said he would call him and get back to me. I never heard from him again. This is a terrible company, look at their other 1 star reviews and don’t even waste your time calling them. They are a joke and complete rip off.

Juan Rodriguez

a year ago

Roof King was very professional and offered quality pricing and financing along with great workmanship. I have recommended them to others and they were very pleased as well.

Uj Mr

a year ago

did a very nice job.

Jenevieve Lane

2 years ago

Absolutely amazing. They were able to answer all my questions and get the job done in a timely fashion. Would highly recommend using them!

Papa Bear P

3 years ago

Don’t know yep I haven’t had an appointment with roof King yet. Papa bear said it

Tyler Robinson

3 years ago

They left trash everywhere. Left chicken bones in a space where lots of the complex dogs walk. Were rude and unprofessional. Told us a start time. Did not come at the start time came three days early doing damage to all the things we were supposed to be given three days to move. Absolute terrible service would rate a 0.

angela pejakovich

3 years ago

I have received absolutely 100 % excellent customer service! From first phone call to the office to the last payment made. The office staff and the project manager were kind and very professional. The crew was always on time, and kept the areas around my house clean. They were always polite and courteous. The workmanship it beyond my expectations! Top notch excellent and looks amazing!

Andrea Johnson

3 years ago

WORST RE-ROOF – TERRIBLE LONG-DRAWN OUT EXPERIENCE. Poor craftsmanship, poor communication from project manager, poor customer service. I had a roof leak and since my roof was almost 28 yrs old it was time to do a complete re-roof (except for around my solar panels). It all sounded great when I got a quote, price was great at $9,745, project manager seemed very knowledgeable, and I signed my contract. THEN, all of a sudden my tenant calls me one day and says the roofers have arrived. No one called me to tell me that! They completed the work and it was AWFUL – ugly concrete end caps, bright red valleys and chimney vents, ripped up/unpainted flashing, sloppy adhesive, etc. plus they broke an outdoor electrical outlet. The project manager came out to look and agreed things needed to be better. Meanwhile Roof King incorrectly mailed an invoice not to my address in Virginia but to the property address in Oceanside and it was for $14,436. Imagine my surprise that it was $4,691 higher than my contract. I called the project manager and he said it never should have went out because he hadn’t reviewed or finalized it yet. Nice. Two weeks later I get a revised invoice for $11,016, which is $1,271 higher than expected. That’s not terrible but I was NEVER INFORMED about the additional repairs/materials that needed to be done. Once my tenant, not the project manager, told me the roof revisions were complete I called the project manager to see about a final inspection. I also asked him if I should pay the revised invoice since we were nearing the 30 day mark and I didn’t want to be overdue and pay a 1.5% of the balance fee. He said not to worry about it and I shouldn’t pay until it’s finalized. Apparently he went out there at some point for the final inspection and decided the job was finished. Again, I was NEVER INFORMED! I called a few times to get an update and left messages. No one called me back. I got tired of pulling teeth so I stopped calling and waited. Two months later my tenant said he received a phone call and a certified letter addressed to me in the mail telling me about my past due balance. Ridiculous. Why didn’t anyone CALL ME? After a couple weeks of again leaving messages I get in touch with the admin assistant. I explained this story and said I’d like to discuss getting a discount on my invoice due to having a terrible experience. She became very abrasive and said she’d only waive the overdue fee. I COMPLETELY REGRET going with Roof King – I should have paid more and gone with San Diego Roof Doctor as I’ve used them before (for minor repairs).