Northbay Roofing & Gutters Inc.

Overview:
Northbay Roofing & Gutters Inc. is a roofing contractor based in Santa Rosa, CA. The company specializes in roofing and gutter services, and has earned a reputation for a combination of professional service and quality workmanship.

Services Provided:
– Roofing installation
– Gutter installation
– Roof maintenance
– Gutter repair
– Seamless gutters

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (707) 591-9288
Website: http://www.northbayroofinggutters.com/

Customer Reviews and Sentiment:
Northbay Roofing & Gutters Inc. has received a mix of reviews highlighting both positive experiences and some notable complaints:

Google Reviews: 4.6 stars based on 34 reviews.

Positive feedback emphasizes the company’s timely service, professionalism, and quality of work. Notable positive reviews include:
“Great job and done on a timely schedule!” – Sal DiGrande
“this company is very professional… I have worked for decades in building and they get a high rating.” – John Parker Willis
“Excellent job, great clean up. Will definitely use again when needed.” – Ernie Simard

However, there are negative sentiments regarding customer service and issues with the completed work:
“Wow. Caitlin is super rude. I would never do business with these people.” – Henrietta Sprague
“This company advertises seamless gutters… The reality is seams… and a leak they initiated and couldn’t fix.” – Dave

Review Summary:
Positive Sentiments: Timely and professional service, high-quality workmanship, and good clean-up practices.
Negative Sentiments: Complaints about rude customer service and dissatisfaction with completed work, including unfulfilled promises regarding product quality.

Additional Ratings:
BirdEye: 4.6 stars based on 34 reviews, reflecting a generally high level of customer satisfaction, albeit with some issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service quality, particularly related to the known issues.
Total Lead Smart Rating: 7.2

Conclusion:
Northbay Roofing & Gutters Inc. seems to be a reliable choice for roofing and gutter services in Santa Rosa, CA, especially praised for their professionalism and quality of work. However, potential clients should be cautious of the mixed reviews and unresolved complaints, particularly regarding customer service and project execution.