Elite Roofing & Waterproofing

Will Helvestine

6 months ago

I almost never leave bad reviews for local businesses, but Alonso brought this on himself. As a project manager, he was sloppy and lazy; as an all-around human being, he was incredibly dishonest and deceitful. We hired Alonso and his crew to replace our tar-and-gravel roof. We went with them in large part due to the good reviews here. In the beginning, Alonso was responsive and pleasant. His crew arrived to the job site on time. Things seemed to be progressing. We were also getting solar installed at the same time, and this required Alonso to coordinate with the solar people. We shared everyone’s numbers. Then, midway through the project, Alonso suddenly told us he needed to charge us an extra few thousand dollars because the solar people were dragging their feet and delaying the job. I called the solar people, who told me they’d been calling Alonso’s cell every day and he’d never responded. I went back to Alonso, who denied getting any calls. The solar people, in turn, sent me their call logs, which showed that they in fact had been calling him. When presented with this proof, Alonso sort of mumbled, admitted his error, and withdrew his demand. This was, essentially, his form of low-key extortion, but he was too lazy to pull it off. Then the job was “finished”… or rather, his crew left one Friday and never came back. I went up to have a look, and it was clear the job was, at best, only mostly finished. There were large sections where the flat metal flashing did not get installed, and there were parts of the roof not fully covered by gravel, exposing the tar to the direct sun. Moreover, there were splashes of hot tar that had been spilled all over our decks. I realize tar is messy to work with, but I find it strange that no tarps were laid. I took photos and sent them to Alonso. He promised he would pay for the deck cleanup. He sent a guy to install the flashing. But when that guy arrived, he took one look at the rest of the work and said that the workers hadn’t properly sealed the edges around the skylights. I brought this to Alonso’s attention in November. It is now January. He has been ignoring all of my calls and all of my texts. Calls to his office go unanswered. He hasn’t paid us a dollar to repair our decks. I know he’s now just ignoring me, because he knows he’s screwed up and he’s too dishonest of a person to face the consequences. Avoid this business at all costs.

Justin Heermann

10 months ago

Great experience, fast, solid work, good communication. Highly recommend.