Ken Cooper Roofing & Gutter Systems in Novato, California 94949

Ken Cooper Roofing & Gutter Systems

94 Galli Dr, Novato, CA 94949

3 (2 reviews)

Overview:
Ken Cooper Roofing & Gutter Systems is a roofing contractor located in Novato, California. The company specializes in roofing services, focusing on quality workmanship and customer satisfaction.

Services Provided:
Roofing installation, roof cleaning, waste removal, customer service

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (415) 446-5500
Website: http://kencooperroofing.com/

Customer Reviews and Sentiment:
Ken Cooper Roofing & Gutter Systems has received mixed reviews with an overall rating of 3.0 stars based on 2 reviews.

Positive feedback emphasizes the professionalism of the team, their efficiency, and thorough clean-up after the job. Customers have appreciated the trustworthiness and customer service experience.

Examples of positive reviews include:
“I had a good feeling about them… The team is great, fast and clean; Francisco knows what he’s doing, really great experience.” – Pascal Hang

The negative review highlighted issues with communication, citing a lack of response to inquiries:
“They never responded to my calls or their ‘contact us’ email system… Grrrrr.” – Gary Levin

Review Summary:
Positive Sentiments: Professionalism, efficient service, thorough clean-up, trustworthy.
Negative Sentiments: Poor communication, lack of response to inquiries.

Additional Ratings:
BirdEye: Not available.
Better Business Bureau (BBB): Not available.
Total Lead Smart Rating: 4.5

Conclusion:
Ken Cooper Roofing & Gutter Systems shows potential as a reliable option for roofing services in Novato, CA, recognizable for their emphasis on quality work and customer relations. However, prospective customers should be cautious due to mixed feedback, particularly concerning communication issues.

Member Since August 2024

Listing Id 504492

Contact Info

94 Galli Dr, Novato, CA 94949
(415) 446-5500
Lead Smart Rating :
4.5/10.0

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Listing location

94 Galli Dr, Novato, CA 94949

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Reviews

gary levin

2 years ago

They never responded to my calls or their “contact us” email system..it’s been 5 days, I guess they aren’t interested in my local business! Grrrrr

Pascal Hang

8 years ago

We talked to about 6 roofers for a new roof. Ken Cooper Roofing was not the lowest bid, but they really were the company we wanted to go with. I meet Kyle (Ken’s son) for the first visit, and had a good feeling about them. It wasn’t about the cheapest, but more about who seemed to care about the work, and they got first pick. The team is great, fast and clean; Francisco knows what he’s doing, really great experience. On the day they opened up the roof, I saw all that mess in the garage and the attic, I thought ‘d have so much cleaning to do that night. I came home in the evening and it was all cleaned up, really appreciated that they cleaned up nicely behind them! I had some extra garbage that I had to somehow take to the dump, and they were ok with using their truck to help clear that as well. Ken and Kyle are good with letting you know everything up front. I’m glad they are both involved and both come to the house, shows that they care about what their workers do. I had forgotten the signed contract and checks at work when they came back the second time, and they were very understanding and worked through the service without requesting the 10% deposit, showed they trusted us, and are not worried about the quality of their work. The roof looks amazing! Thank you!