Residential & Commercial Roofing in Hayward, California 94542

Residential & Commercial Roofing

3993 Star Ridge Rd, Hayward, CA 94542

3 (4 reviews)

Overview:
Residential & Commercial Roofing is a roofing contractor based in Hayward, CA. They specialize in both residential and commercial roofing services, although they are primarily noted for their work on traditional roofing systems.

Services Provided:
– Roof replacement
– Emergency leak repair
– Siding work
– Gutter installation

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (510) 538-1143

Customer Reviews and Sentiment:
Residential & Commercial Roofing has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 4 reviews.

Positive feedback highlights their prompt service and quality of work, particularly from long-term customers.

Examples of positive reviews include:
“Ramon and Crew did an outstanding job… they were prompt, cleaned up after themselves…” – KIMBALL WONG, DC

However, significant complaints include customer dissatisfaction with communication and unprofessionalism:
“DO NOT USE!!!! EXTREMELY UNPROFESSIONAL!!!!” – Aaron Mcdougal
“Very disappointing experience… I’ve never heard another peep from Ramon.” – Bruce Budner

Review Summary:
Positive Sentiments: Quality workmanship, promptness, clear communication from administrative staff.
Negative Sentiments: Unresolved issues with customer service, communication delays, and complaints about cancellation of emergency services.

Additional Ratings:
BirdEye: 3.0 stars based on 4 reviews, reflecting a similar trend with a mixture of satisfaction and frustration among customers.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been 2 complaints in the last three years regarding service quality and communication issues.

Total Lead Smart Rating: 4.5/10

Conclusion:
Residential & Commercial Roofing has demonstrated a mix of strengths and weaknesses in their service delivery in Hayward, CA. While some clients commend their quality of work and efficiency, ongoing issues with response times, professionalism, and communication have led to customer frustration. Prospective clients should weigh these factors carefully before making a decision.

Member Since August 2024

Listing Id 486978

Contact Info

3993 Star Ridge Rd, Hayward, CA 94542
(510) 538-1143
Lead Smart Rating :
4.5/10.0

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3993 Star Ridge Rd, Hayward, CA 94542

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Reviews

Bruce Budner

4 years ago

Very disappointing experience. Last year I paid this company a bunch of money–more than I expected–to replace about 10 broken ceramic tiles. Fast forward 18 months, my roof started to leak and it was coming through a bathroom ceiling. I called Ramon (I think he’s the proprietor) on his cell. He asked me to text him a picture of my roof so he could see about replacement tiles. Now it is a week later and after five phone calls to the office and multiple promises from the office manager, Blanca, I have never heard another peep from Ramon. Meanwhile my roof has continued to leak and I finally realized I needed to find another roofer who does ceramic tiles. Not easy around here. I am beginning to wonder if Ramon never responded because he did not properly complete the work he handsomely charged me for last year.

Aaron mcdougal

4 years ago

DO NOT USE!!!! EXTREMELY UNPROFESSIONAL !!!! I called in for emergency roof leak repair, and was led to believe that the work would be completed by Friday. At the end of the day on Thursday I called to confirm the work would be done and they cancelled the appointment and tried to reschedule for two weeks later!! They will charge you emergency pricing but put no effort into the emergency they are charging you for. CHOOSE ANYONE ELSE!!

KIMBALL WONG, DC

10 years ago

Had our 20 year old roof replaced along with some work on siding, Ramon and Crew did an outstanding job. They were prompt, cleaned up after themselves, took care of everything, inspections, New gutters make the house look new, no surprises, did not need to be there to oversee their work. Blanca took care of things from the administrative end and was very clear with their very fair work order. They don’t need to do a lot of advertising mainly because of the quality of their work speaks for themselves. Highly recommend them.