Grandmark Service Company

Jeff

23 hours ago

Eric went above and beyond explaining what was wrong with my AC unit and didn’t lie or add extra stuff to the estimate like the other company did (Lee’s). Very professional and knowledgeable, he fixed the issue in minutes and reccomended what to do next. I didn’t hesitate to sign the bill because he was very honest and truthful, and the precie was very fair, not thousands like the other company wanted to charge me. I’ll keep having this company service my unit. Great experience and very reccomended.

Fidel Reyna

a day ago

Eric hvac tech Very professional easy as call come out same day fixed in an hour!

Jeff

3 days ago

Poor communication. Paid for a diagnostic service and the report I got had no information on it. Vague or missing. And had to call the office multiple times for that. Make sure you get what you asked for/were told you’d get before you pay.

Zach Schuh

3 days ago

Eric was awesome – knowledgeable, friendly, and efficient. Highly recommend.

Lilly Renteria

5 days ago

Eric is simple the best tech i ever had to my house.

Jessica Ketch

a week ago

Our initial meeting was great, but after we confirmed we would be moving forward with our roofing replacement project we were extremely disappointed with the communication we received. We had an appointment on Wednesday 5-6. We did not have anyone show up or communicate that no one would be showing up. The person that set up the appointment was texted to ask for an update, but we did not receive an response until the following day around 11am. At that time, we were told we had another appointment Thursday 5-6 and the previous appointment was missed due to the person coming from out of town. Around 7pm on Thursday, the technician still did not show/communicate. At this point we called the office to let them know we would not be moving forward with the project and that we were disappointed in their communication. At about 5 to 8pm, our doorbell rang – it was the technician. We informed him we called the office and would not be moving forward with the project due to the missed appointments and lack of communication. We had high hopes for this company as there are many great reviews, but are now left disappointed. Update: After seeing the response from the owner, we are so relieved we did not hand over our hard earned money to a company who cant even accept responsibility for their own shortcomings. We never once received a call / text / notice from anyone that both of our scheduled appointments would be late and/or missed. Also, I do not personally believe it is appropriate for a technician to come to my home 5 minutes to 8 pm to complete an appointment that was scheduled 2 hours earlier without notice, especially after your office had been notified we would not be moving forward with the project.

Ren Mefford

2 weeks ago

McKay was excellent and very professional. He went above and beyond to help me fix the issue! Thank you!

Robert Hernandez

2 weeks ago

Eric was perfect tech and honest repaired it the same day

Almariely Guzman

3 weeks ago

He was incredibly kind and hard working! Very good at explaining the diagnostic and helped us understand the needs our unit needed. Omar was amazing!

Michael Rodriguez

3 weeks ago

Awesome customer service