California Shingle & Shake Co in Fairfield, California 94533

California Shingle & Shake Co

1179 Western St, Fairfield, CA 94533

4.3 (15 reviews)

Overview:
California Shingle & Shake Co is a roofing contractor located in Fairfield, CA. It specializes in providing roofing materials with a focus on customer service and product selection.

Services Provided:
Roofing materials sales, product selection assistance, fast service for unloading materials, and variety of roofing products.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (707) 427-0700
Website: https://calshingle.com/fairfield/

Customer Reviews and Sentiment:
California Shingle & Shake Co has a rating of 4.3 stars based on 15 reviews.

Positive feedback highlights the company’s fast service, helpful staff, and good variety of products.
Examples of positive reviews include:
“Fast service for unloading 16 pallets of shingles.” – Alberto Avila
“Great service and variety!” – James Cowan
“This is where I buy most of my material.” – Antonio Renteria

However, negative sentiments point to unprofessional customer service, particularly experiences over the phone.
Examples of negative reviews include:
“I was never offered compensation of any form, not even an apology.” – Tye

Review Summary:
Positive Sentiments: Fast service, helpful staff, good selection of products.
Negative Sentiments: Unprofessional customer service, poor telephone communication.

Additional Ratings:
BirdEye: 4.3 stars based on 15 reviews, aligning with the general satisfaction noted in customer reviews.
Total Lead Smart Rating: 6.5

Conclusion:
California Shingle & Shake Co has a good reputation for its product variety and fast service, but potential customers should be cautious of the mixed reviews regarding customer service experiences, particularly over the phone.

Member Since August 2024

Listing Id 480409

Contact Info

1179 Western St, Fairfield, CA 94533
(707) 427-0700
Lead Smart Rating :
6.5/10.0

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Listing location

1179 Western St, Fairfield, CA 94533

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Reviews

Ken Brand

5 months ago

Nice employees. Showroom isn’t all that big, but looks like a good selection of products.

Tye

a year ago

I recently inquired about scheduling a time to order matierals for my roof, and upon answering the phone I immediately felt threatened. The first word she said on the phone was, “What do you want”. The professionalism/ manner of speaking is a big deal in many industries, especially roofing or anything contruction related. As the conversation continued, I was wondering if I was being toyed with or even being taken seriously. I called back later in the day hoping to speak to a manager and was greeted with an even worse experience, which I thought was impossible. I’ve never experienced a worse experience in my 25 years of construction, I was never offered compensation of any form, not even an apology. DO NOT!… DO NOT CONTACT THIS COMPANY! EXTREMELY UNPROFESSIONAL COSTUMER SERVICE FROM THE SECTRETARY!

Alberto Avila

2 years ago

Fast service for unloading 16 pallets of shingles. Thx for waiting

Kenneth Archer

2 years ago

Good people

Alejandro Hernandez

3 years ago

Fast service nice people

James Cowan

3 years ago

Great service and variety!

Chad Tobin

5 years ago

Not only do they sell Roofing Materials but they also sell Fireplaces and Mantels. They were very helpful in answering questions and were not pushy in any way.

Antonio Renteria

8 years ago

This is where I buy most of my material.