Mer-2 Roofing and Construction in Fort Smith, Arkansas 72916

Mer-2 Roofing and Construction

12109 Ivory Pl, Fort Smith, AR 72916

4.6 (26 reviews)

Overview:
Mer-2 Roofing and Construction is a reliable roofing contractor located in Fort Smith, AR. The company specializes in various services including roof repair, window replacement, and general construction work, catering to residential properties.

Services Provided:
– Roofing services
– Window replacement
– Roof repairs
– Flooring repairs
– Brickwork repairs
– Painting services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (479) 883-9171
Website: http://mer2construction.com/

Customer Reviews and Sentiment:
Mer-2 Roofing and Construction has received a mix of positive and negative feedback:

Google Reviews: 4.6 stars based on 26 reviews.

Positive feedback highlights the professionalism, quality workmanship, and punctuality of the team. Customers appreciate the company’s attention to detail and reliable service.

Examples of positive reviews include:
“These guys knocked it out of the park… Top-notch service!” – Robert Porter
“David was great to work with and did an excellent job of replacing our roof.” – Wendy Jones
“Always on time, professional and efficient!” – Katherine Spicer

However, there are notable complaints, particularly related to customer service and communication issues.

Example of a negative review:
“TOTAL CON ARTIST!!!… I guarantee he will be the WORST MISTAKE you’ll ever make…” – David Gaston

Review Summary:
Positive Sentiments: Professionalism, quality craftsmanship, punctuality, reliability, and attention to detail.
Negative Sentiments: Customer service issues, communication failures, and unresolved complaints.

Additional Ratings:
BirdEye: 4.6 stars based on 26 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years related to customer service.
Total Lead Smart Rating: 7.2

Conclusion:
Mer-2 Roofing and Construction presents itself as a dependable option for roofing and construction needs in Fort Smith, AR, renowned for its quality work and professionalism. However, prospective customers should consider the mixed reviews and customer service challenges before choosing this contractor.

Member Since August 2024

Listing Id 481927

Contact Info

12109 Ivory Pl, Fort Smith, AR 72916
(479) 883-9171
Lead Smart Rating :
7.2/10.0

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Listing location

12109 Ivory Pl, Fort Smith, AR 72916

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Reviews

David Gaston

a year ago

TOTAL CON ARTIST!!! The “All About Us” on his web page is a LIE!!! You should be ashamed of the work you do and how you treat people! Had windows installed over a year ago. Immediately after intallation, they started popping constantly at random times throughout the day. David has not returned calls, emails or text messages even though he was paid the day after the windows were finished being installed. How he has such a high rating is beyond me! I guarantee he will be the WORST MISTAKE you’ll ever make if you let him, or his crew, touch your house. I will do whatever I can to make people aware of the SHADIEST contractor in the area! FIX MY WINDOWS YOU HACK!!!

Roger Ayers

2 years ago

Window replacement. Did a really good job. Arrived on time and were very professional and friendly. I will use them again!

W L Whitmore

3 years ago

They went over what we wanted done and gave a proposal. They were very reasonable in pricing. They discussed the jobs and told us when they would start and finish. They arrived timely to do the work. They replaced outside triming entirely around the house, installed new windows and back door and repair flooring in utility room. They clean up after the work and were very professional & friendly. I recommend them.

Robert Porter

3 years ago

These guys knocked it out of the park. I approved a quote and ordered windows in January. At no fault of MER-2, the windows took 3 months to complete (normally 4-6 weeks). I stayed mad for at least two of those months. As soon as the windows were ready, they came out and installed them beautifully, and will likely call upon them again to finish out the house’s windows, and likely cabinet work. Top-notch service!

Robbin H

3 years ago

Had a minor issue with the crew, they tossed the old satellite dish off the roof and it hit my air conditioner. I let David know and he paid to have my service guy come out and inspect it.

Sherry Toliver

3 years ago

Mer-2 Roofing and Construction Company helped with inspection and roof repair on my home prior to sale. They also repaired brick work around my fireplace and did a small pain job. I was completely satisfied with the work and the workers. It was a good experience and I would use this company again and also recommend them to friends and family.

sylvia deckelman

3 years ago

Good people to work with, going beyond the necessary.

Danny Richardson

3 years ago

This is an honest. reliable, trustworthy and professional business. Always dependable and on-time with highest quality of workmanship. Have used the business several times and have been 100% satisfied each time. I recommend this business without exception.

Katherine Spicer

3 years ago

My favorite team to work with! Always on time, professional and efficient! I have been working with David and his guys for a few years now and can not say enough good words about them! Various projects, big and small, were all tackled with thoughtfulness and attention to detail. Highly recommend!

Wendy Jones

3 years ago

David was great to work with and did an excellent job of replacing our roof.