Wong’s Building Supply | Wilsonville Kitchen Remodel Showroom

Overview:
Wong’s Building Supply, located in Wilsonville, OR, is a kitchen remodeler specializing in high-quality countertops and cabinets. The company offers a variety of kitchen renovation products along with expert installation services.

Services Provided:
– Kitchen remodeling
– Countertop installation
– Cabinet sales and installation
– Customer design consultations

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (971) 930-3000
Website: https://wongsbuildingsupply.com/

Customer Reviews and Sentiment:
Wong’s Building Supply has received mixed reviews across various platforms:

Google Reviews: 4.3 stars based on 24 reviews.

Positive feedback highlights the company’s impressive installation work, quality products, and friendly staff. Customers have appreciated the professionalism and attention to detail displayed by the installation team.

Examples of positive reviews include:
“Love how the counters came out… best process!” – Travis Russell
“The whole team went above and beyond… their attention to detail was so rewarding!!” – Tammy Gher
“Wonderful experience… Very fast schedule and all cabinets were delivered on time.” – Dongmei Lin

However, some complaints detail issues such as poor customer service, mistakes in orders, and product quality concerns, particularly regarding cabinet installations.

Negative feedback includes:
“Mistakes were made by Wong’s and resolution was never found.” – Ryan Berg
“Less than a year after installation cabinet enamel is chipping… not worth the premium price.” – DeEsta Denver

Review Summary:
Positive Sentiments: High-quality installations, friendly and knowledgeable staff, good design support, and diverse product selection.
Negative Sentiments: Poor communication, unresolved issues with products, and inconsistent quality of service.

Additional Ratings:
BirdEye: 4.3 stars based on 24 reviews, showing a similar trend of customer satisfaction but with concerns in service quality.
Better Business Bureau (BBB): Wong’s Building Supply is not accredited and has a BBB rating of NR (No Rating). There are multiple complaints regarding product issues and customer service failures.

Total Lead Smart Rating: 6.8

Conclusion:
Wong’s Building Supply appears to provide quality kitchen remodeling services in Wilsonville, OR, particularly noted for their countertop installations and vibrant staff. However, potential customers should be cautious due to past complaints about customer service and product reliability, reflecting the varied experiences of previous clients.