Signature Home Kitchen & Bath

Courtney Smith

2 years ago

I emailed this company on a Tuesday evening requesting a response for a kitchen and bath full renovation and was asked to provide details as to the budget I had allocated for the project. I phoned again on Wednesday afternoon having not had any response to the email and left a detailed voice message. I received a phone call on Thursday afternoon from a woman from the company. She asked me what the reason for my call had been – she clearly had not read nor responded to my email and did not listen to the details of the voice message I left, so I shared the information for the 3rd time. She didn’t listen to what I was saying – that we were extending both the kitchen and bath spaces and wished to go high-end on the results and needed their design expertise. She said they could send someone out to provide the removal of the walls. I reiterated that we didn’t need construction assistance but design recommendations, instead. She said she could send her designer out but that I would have to pay for the plans – as if I had hoped to get free service, instead. I said I totally understood that there would be a fee and was looking forward to using their highly-recommended service. She then said she would have her boss call me to meet me at the property to take a look at the walls we wanted removed. I repeated that we didn’t require construction, just design recommendations. She asked what a good number would be for contact, even though I had provided that information in both the emails and phone calls. I never heard back. For such a highly-rated company I found her delayed response and lack of follow-up to be both unprofessional and dismissive. I had allocated $20-30k for the kitchen alone and I believe that this woman was profiling me based on the small size of our bungalow instead of treating me or my request with respect and consideration. I am a female small-business owner with a number of properties but at the end of the day, that is irrelevant. Shouldn’t all potential customers be treated respectfully and professionally? I won’t give this company my business and will be sure to let others know of the treatment and lack of response I received in attempting to contract them.

Andy Scales

3 years ago

Have tried for 3 weeks to get in touch with them. They do not answer the phone and will not return multiple messages left. Obviously do not care about potential customers so assume they do not care for current customers. Very unprofessional. Would not hire.

Stan Purser

3 years ago

We had our master bath completely remodeled. We are very satisfied with the quality of the work. Scott, Sam, Chad and the others are polite and professional. They cleaned up at the end of each day. I would highly recommend them for your project.

Jennifer Tolley

3 years ago

Signature Home completed a major renovation of my master bath. I selected them because of their high online reviews and honest pricing and they did not disappoint! Scott and his team checked all the important boxes for me…professional, honest, customer-centric and, of course, a high quality finished product. I really enjoyed working with them and would recommend this company for any kitchen or bath remodel.

Angie Lovelace

3 years ago

Scott and Sam along with their crews did amazing work in our 40 year old townhome. They removed walls, completely remodeled two bathrooms, a master closet and completed an amazing kitchen remodel. They handled everything from demo, flooring replacement, paint, electrical updates, fixture and appliance replacements, interior and exterior door replacements and truly made our Olde Georgetown home Brand New! It was a 3 month project and we couldn’t have been happier with process or result. They were amazing to work with and I highly recommend them for any project, big or small!

Josh Berlin

3 years ago

After looking at a lot of contractors we chose Scott and his team to renovate our kitchen. We had an outdated 90s kitchen that they turned into a beautiful centerpiece of our house. This project required gutting everything (including removing structural walls and putting in new beams) and they had experts every step of the way. They had the best design and were priced reasonably for the quality. Sam and his team of contractors were not only second to none from a quality perspective, but were also very kind and professional and a pleasure to have in the house. Nearly a year later, I am still so glad we chose to have our kitchen renovated by this team.

Andrew Williamson

4 years ago

We are very happy we chose Scott and his team for our remodeling project. When we bought our house, it did not have the kitchen of my dreams. Scott and his team of Sam, Francisco, and all the others did a great job taking my ideas and made them a reality. They did such a great job in our kitchen that we expanded the project to include the master bedroom and bathroom. They were always courteous, left our house clean, and were a pleasure to work with. Corinne W.

missy myers

4 years ago

I can not put into words just how pleased and happy I am with my kitchen!!! There was never a mess when they finished for the day. They cleaned inside and out daily. The quality and professionalism this team possesses is like none other. I wish I could give 10 stars!!!

Stephanie Mankus

5 years ago

After ten years in our house we decided we needed to rethink our master bathroom. We had long thought of eliminating the seldom-used bubble tub and creating an oversized modern walk-in double shower. Our ideas were always evolving and difficult o communicate—and subject to space. This was clearly going to be a dynamic process. After meeting with Scott Meier of Signature Home Kitchen and Bath, we were sure he was the right person for this adventure. He quickly eliminated a clumsy linen closet, redesigned and repositioned two never-used full windows, and picked up enough space to add a stackable washer/dryer. Scott personally helped us pick out tile and countertops and gave us insightful design advice. We enjoyed working with everyone on the Signature team. The entire crew was professional, knowledgeable, personable, respectful and timely—and they kept the work site clean! There was daily communication so we knew what to expect. The Signature team was so pleasant to work with it actually made a project of this magnitude enjoyable. They delivered a spectacular bathroom with high-end finishes and quality workmanship. The attention to detail was amazing. I absolutely love my new master bathroom–so much that we are going to use Signature again ASAP to redo a laundry room. I would highly recommend Signature Home Kitchen and Bath.

Graham Carling

5 years ago

Just wanted to write a quick note. We had Scott come out and give us a consultation. He had some great ideas that would really enhance our kitchen remodel and was very responsive, understood our desires and pleasurable to work with. We eventually did go with another contractor but really only because the other one was more local and the only thing to choose between them was input from neighbors whom the other contractor had done work for. Hoping I don’t regret the decision but did want to give Scott a recommendation for what he did do.