Kitchen & Bath Direct

Victory

2 years ago

Very helpful staff, the girl at the front desk is really friendly too.

Megan Maier

2 years ago

I don’t even know where to start. We contacted kitchen and bath to have our small kitchen remodeled September 2021. They told us it would take 2 weeks and they would custom design it with us to get the size we wanted etc. We liked Roberts attitude and his desire to get us what we wanted in the timeframe they quoted. The plan was to tear out our old cabinets and get new white shaker ones and use our current updated hardware. To make a very long story short, these are the incidents that happened that make us not want to use them again: – Poor communication: Would say they were coming on a certain day at a certain time and would no show or arrive late without the tools to execute without a call or email. – Drywall was ripped apart behind our fridge when removing the old cabinets and then not repaired until literally yesterday after many attempts and mentions to fix via email communication since the job was finished. – White paint already chipping off and lifting from the cabinets installed from the “factory” which look like cheap Home Depot cabinets. – Part of our hardware was tossed with the old cabinets after we specifically asked them to make sure to save because we just bought it and asked they re attach. They replaced it with the wrong style without mentioning they could not find the exact kind until I said something about it. We ended up having to find and replace. – 5 months after installation, the caulking started cracking from where the cabinets were attached so yesterday they had to come and fix it. – The drawer pull to one of the drawers was drilled in twice incorrectly and they had to replace the whole drawer. – We purchased our own sink that they installed and they had to cut into the cabinet to adjust fitting which they said was no problem. It was cut extremely crooked and looks awful. I could keep going for hours I’m sure. I debated leaving this review because I know they may mean well but this is not a professional way to run a business. If we just had better communication from the start and a greater understanding of what 12k would get us from this company, we may have made a better decision and looked elsewhere. We truly wanted to support a local business as we just moved to this town. Now we have less space than we did before (smaller cabinets) and more eye sores than we did before with our “new” kitchen. Really sucks.

anthony rogers

2 years ago

The gentleman (Jack) that came out was on time, friendly and informative. Best part of all he didn’t harass men about my tile Work. In fact he said it wasn’t that bad. I lol forward into having him install our new shower door when it comes in. Thanks kitchen and bath direct..Anthony R Oakdale CA…