kitchen & bath CRATE

Lisa Christensen

2 weeks ago

Kitchen & Bath CRATE was by far the BEST company I have ever worked with. From the beginning they were all polite and extremely helpful. I had the pleasure of Scott helping me with my in-home quote. I honestly was nervous because I thought the quote was going to be absurdly high. I thought this because of how detail oriented they were. Scott took the time to hear my vision, tell me the background of the company, he helped me pick out all my materials and fixtures in home, measured everything to ensure accuracy, he provided me with all the financing options, and told me the breakdown of the entire process and what would happen each day. One thing I want to add is how much I appreciate Scott and his team’s kindness, anytime I would speak, they would stop what they were doing and give me their full attention. This is a small detail but it is HUGE, it made me feel like I was heard and valued. I also had the pleasure of working with Brian who managed my project. Brian is AMAZING! He reached out immediately, sent me updates throughout the entire project, which included photos messages before the job started to show my materials were in, giving details of the crew that would be on site for the day and what time they would arrive, he checked in each day of the project to ensure everything was being done correctly, and he continued to follow up a couple weeks after the project was finished to see if there were any finishing touches that they needed to complete. Anytime I needed to reach out or ask a question, I received a response promptly with clear communication. Additionally, the entire team was so respectful of my home, they covered and protected the floors, they lined walls and doors in the construction areas with plastic to prevent dust flying everywhere, they cleaned up at the end of each day, and they all respected my dogs and even gave them pets and love. I also loved the project completion date guarantee and the $500 per day return if they went over their intended end date. They did not go over the project timeline, but I have never heard of another company having this business model. This added another level of how far above and beyond this company is of its competitors and how much respect they have for their customer. After the project is over, they do not forget you, they keep in touch and continue to value you as a customer for life. The even sent us delicious cookies. I honestly cannot say enough good things about Kitchen & Bath CRATE, I am so glad I stumbled upon them online, I will recommend them to everyone and look forward to using them for future projects. A+++++ rating.

Paula Mendenhall

a month ago

We truly feel that this remodel project went very smoothly. The entire team was absolutely fantastic and professional. Richard always was on top of the communications between his team & us. We would definitely recommend this company to whoever is looking for a top quality remodel.

Donald Gilhooly

4 months ago

The Kitchen & bath crate experience was exceptional from the first phone call, meeting with the customer relationship manager and design consultant. The project implementation and coordination by the fabrication manager Brian Porter who synchronized the entire operation with detailed and well communicated plan across all specialities. All along, the office staff provided helpful communications.

Sharon Kennedy

6 months ago

We did a kitchen renovation and the project was completed three days early. Workers were punctual, considerate of our home and worked each day. I felt some of the workers should have been better skilled, but what saves this company is their commitment to ensure the customer is happy with the work. Bill, the project manager was available, communicated well and satisfactory addressed our concerns. I recommend them for a kitchen or bath renovation and would hire them again when we renovate our second bathroom.

Wanda Fitch

8 months ago

KB CRATE, great professional company and team members. From start to finish this company delivered. First time ever we had an itemized plan for each item if material used, start dates and end date in writing . On time every day. Recommend this company for your needs. I would use them again!

Robert Morgan

10 months ago

From the first interaction we had with Jake, we were very impressed with your company. Jake is very professional but with a warmth to his personality that made us feel very comfortable with selecting Kitchen & Bath Crate to be the company we went with for our kitchen remodel. We had to reschedule meetings a couple of times at the beginning of the process due to some personal issues, and he was always willing to work with the times that we were available, Your business model is very impressive. The fact that you were able to give us a strict timeline and schedule each process down to the day did not cease to amaze us. You were also able to be flexible with us during this process as we did make a couple of changes after the original design had been put in place and construction was already moving forward. We have to tell you, each member of your crew were respectful of our home and our time and they were all truly a pleasure to work with. We definitely would recommend Kitchen and Bath Crate for any level of kitchen remodel. We are planning a future bathroom remodel and will be looking forward to working with your company again.

Elizabeth Tapia

11 months ago

My husband and I cannot thank the whole team at Kitchen & Bath Crate enough for the fabulous job they did on our home. From the first phone call inquiring about the process to the final adjustments on the punch list, all was incredible! We worked with so many instrumental people from Paula who answered the first call through Daniel who designed it (along with input from Lindsay and Brooke) and Carrie in finances to Richard, head of the actual work, and his crew.(Thanks to Jim for the final touches!)Our project was a big one. We had custom work done in the remodel of the kitchen. We changed a dining room into a library with a gorgeous wall of bookshelves and drawers. We added a ton of storage to the laundry room in addition to transforming both of our bathrooms. Kitchen & Bath Crate set realistic expectations and provided a workable timeline. They started and finished on time. Communication was exemplary. We received the texts and photos that we requested. We highly recommend this wonderful company and would not hesitate to use them again ourselves. Thank you!

Judy Farina

11 months ago

There are not enough words to describe the incredible experience we had with Kitchen and Bath Crate. My new kitchen is overwhelmingly beautiful! They took my vision and made it a reality. The craftsmanship is exceptional and the service was second to none. The project was completed while we were out of state. The project manager kept in close contact with us and made sure everything was completed to the standards we all expected.

Joann Ubanks

a year ago

Brian, Daniel, Jim, Ray, Jeremy, David, were all professional, competent, on time, courtesy. They did expert work. I love my kitchen. Still in shock. But what I really appreciate is there honesty. We need more people like them in the world. Love you all, don’t change.

elaine roeder

a year ago

After living in our home for 15 years we decided to remodel the Master Bathroom. We used KBCrate after seeing several neighbors remodels. Best decision, the entire process was professional with employees starting on time and working efficiently. Richard our project manager informed us each evening what to expect the next day. Our bathroom is beautiful, exactly what we wanted! Daniel and Richard and all the employees who worked on our bathroom were professional and efficient and we would use KBCrate again and highly recommend to others.