DFW Improved

John Powell

2 days ago

I would like to share our recent project experience with DFW Improved for anyone interested in remodeling, additions or for that matter a complete home build. Back in 2017 we contracted with them to design and build a home for us on some property we had purchased in the city of Lowry Crossing TX. It is a small country community just outside Mckinney south of Highway 380 (Mckinney Zip Code 75069). We asked for a cottage style home that would not look like something in most subdivisions in Plano. Their architect designed a plan that we loved at first sight. We worked with him and went through many floor plan layouts but always staying with the style we started with. Finally we finalized it and construction began. Seven months later we were moving in to our new home. The planning and selecting all the building materials, colors, electrical lighting, tiles bricks, fixtures etc. went flawlessly. They were simply great to work with! We were still moving in as people were driving buy wanting to make an offer to purchase it! Fast forward to May 2024. We had a fairly small back porch that was under roof. Probably about 120 SQ. FT. We actually never used it due to it being a little awkward to get too from the kitchen. We had talked several times over the past year or two about building it into the house for a breakfast nook. So around April we asked Gary and Sherry St.John come over to discuss their thoughts on doing it. We all agreed that it was the right thing to do. So we signed a contract. Gary assigned Josh Merrill to be the project manager for us. They had to take down two walls, Pour concrete, rebar into the slab and raise the area up 6 inched to match the existing slab height. Then rebuild the outside wall and door with new header. New header where the old wall was to support the roof. Believe me it was a lot more work than I originally thought. Josh was here every morning explaining what was to be done that day. He stayed in constant contact with us during the entire project! We love the results and the room looks like it was always there and we use it every day. Both Brenda and I could not be more pleased with how well it looks and the speed in which it was completed. My email is jwpowell101.jp @gmail.com if you have any questions. I would be happy to answer. Sincerely; John Powell

Hollie Matthews

3 days ago

Dfw improved was a great choice for our bathroom renovation. Gabi, Klif, and team did it again!

Lisa Michaud

4 days ago

We had an awesome experience with DFW Improved to create a custom bar in our home! The level of professionalism was exceptional from beginning to end – Gary, Tiffany, and Andrew were the most responsive team and answered every question we had. We really enjoyed the early creative stages with Gary and then getting to work through design details with Tiffany. Andrew was a reliable, honest, and communicative project manager with us through the entire effort. They truly made our vision come to life! DFW Improved also has a very respectful and courteous team of contractors that partner with them and we felt comfortable having them in our home every day. We could not be more pleased with our experience and look forward to our next project with them – cheers!

Cynthia Hamilton

a week ago

Very pleased with the paver patio DFW designed and installed for us. Great company to work with.

Donna Giauque

2 weeks ago

We recently completed a kitchen remodel, including opening walls into the den and sunroom. We are very satisfied with the results! Communication was great throughout the entire process. We enjoyed working with Kenneth in sales; Tiffany in design; and Joe as the project manager. We will definitely request connecting with the same personnel on our next project with DFW Improved. Donna G Plano

Susan

2 weeks ago

DFW Improved just completed a full renovation of our kitchen. Sharmaine was so easy to work with, very patient with my numerous questions and scheduling issues, and quick to respond. Klif was the best project manager and made the process so painless even when (inevitably) issues came up. He was always on top of scheduling and job status with daily communication by text and site visits — always professional but caring and responsive. Also special thanks to Alberto (trim carpenter), Elvis (electrician), and John/Noah (cabinets) for their top notch quality work. Working with Klif and Sharmaine was an absolute pleasure and we look forward to working with them again when we redo other areas of our house. We love our new kitchen!

Jiang C

2 weeks ago

2022, we had 2 contracts with DFW. They gave 2 identical model shingles as choices, which their subcontractor disclosed. Instead of addressing this, the salesperson accused us of defaming. After roof replace, it still leaks. They quoted $900 for a non-existent hole and estimated $25k for a bookcase, which their designer valued at $7k.Instead of submitting the agreed supplement request, they skipped steps to cut water-damaged drywall then turnaround told insurance that it was done. He started to threaten legal action. We sent out numerous issues: broken air pipes, cracked roof rafters, missing insulation, roof holes. We escalated to upper manager who responded that that is their best team. DFW initiated separation, during which they sent 4 individuals unexpectedly to our house, claiming to inspect and demanding money. DFW filed a lien, sent a demanding letter stating they would auction our house and “sue Vigorously”, despite the mediation requirement. Under pressure, we filed a small claim, where the lien was placed. DFW filed simultaneously in the higher Court, demanding a new amount of $59k, providing no explanation. According to the DFW co-owner’s email, we owed a total of $1k. Their lawyer attempted to justify for more, citing that a significant portion was allocated to his fees. They declined a $60 public mediator. We have never been late with payments. In fact, DFW made an error by crediting the blind work twice. We brought this to their attention, they spent extra time investigating. They inflated the amount to $22k by falsely claiming work on the wall texture from the actual 10% (bottom 1 foot of wall) to 100%. The lien amount completely overlooks the $35k payment we already made. This incident has resulted in legal fees, stress, and significant delay expenses. Despite our efforts to settle, they persist in prolonging the dispute. This incident has involved 3 courts, 1 mediation, and upcoming arbitration/trial. We have records supporting everything above.

Jim Izzo

3 weeks ago

Mario did a great job scheduling his team and was there to explain the different steps of the job. His team was very efficient and did good work. Mario went the extra mile at the final walkthrough after the job was completed to make sure my family was satisfied with the work performed. I would highly consider DFW Improved for my next remodeling project!

Mike Willingham

a month ago

Prompt, professional and very courteous service from Zander and his crews – DFW Improved completed the work to our 100% satisfaction.

Megan Dean

a month ago

Our bathroom projects are complete and we are very satisfied with our results. We appreciate Zander’s team in particular: Ryan and Rowdy (part of the plumbing team) who did an exceptional job. Finally, we found a match for our countertop and we love the color.