Marble Crafters in Beaumont-TX, Texas 77705

Marble Crafters

4395 W Cardinal Dr, Beaumont, TX 77705

4.3 (12 reviews)

Overview:
Marble Crafters is a general contracting and remodeling service located in Beaumont, TX. They specialize in home renovations, including countertop installations and bathroom remodels, and are known for their commitment to high-quality craftsmanship.

Services Provided:
– Bathroom remodeling
– Kitchen remodeling
– Installation of countertops (Cambria Quartz, quartzite, cultured marble)
– Custom tile work

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (409) 842-2000

Customer Reviews and Sentiment:

Marble Crafters has received generally positive feedback across various platforms:

Google Reviews: 4.3 stars based on 12 reviews.

Positive feedback highlights the quality of work, professionalism of staff, and effective communication. Customers have appreciated the skill in executing complex projects and the overall customer experience.

Examples of positive reviews include:
“Troy was absolutely fantastic in getting this project to match my vision.” – Shelley Laven
“We would definitely use them again for a project.” – Ellen Richard

The complaints include difficulties in communication and follow-up regarding quotes, leading to customer dissatisfaction.

Examples of negative reviews include:
“I spent over a month trying to get someone out to get a quote… three months of wasted time.” – Andre Caesar-Johnson
“You can NOT trust them.” – JEFT MOREL

Review Summary:
Positive Sentiments: High-quality craftsmanship, professional and responsive staff, effective communication, and satisfaction with completed projects.
Negative Sentiments: Issues with communication and delays in providing quotes, along with concerns about product trustworthiness.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, reflecting strong customer satisfaction despite some issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years regarding communication and product issues.
Total Lead Smart Rating: 6.5

Conclusion:
Marble Crafters appears to be a reputable choice for home remodeling services in Beaumont, TX, frequently praised for their craftsmanship and professionalism. However, potential clients should be cautious of communication issues and be prepared for possible delays in quotes and responses.

Member Since September 2024

Listing Id 615822

Contact Info

4395 W Cardinal Dr, Beaumont, TX 77705
(409) 842-2000
Lead Smart Rating :
6.5/10.0

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4395 W Cardinal Dr, Beaumont, TX 77705

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Reviews

Shelley Laven

10 months ago

Big master bath remodel that was more complicated than most here locally. I have very particular standards and a very specific design plan that I wanted executed. The tile work especially had to be done right. Troy was not scared of this project, and also had a lot good ideas to help me refine the details. He was absolutely fantastic in getting this project to match what my vision was. I had been buying my materials for months, and it took that long to find the right person to manage this project. This was the first remodel that we have ever done, and because of the execution, it won’t be the last.

Jessica Wilson

10 months ago

Troy did a great job remodeling our home, he is professional and answers all concerns. Definitely will use them for future projects

Ellen Richard

a year ago

We purchased Cambria Quartz countertops for our kitchen remodel project. Their bid beat another company’s bid and the competitors bid wasn’t even Cambria! The quartz came in quickly, the installers came to measure about a week later, and installed about a week later. They actually had to wait on us to finish installing the cabinets so they could measure. We thought it all happened quickly! Very pleased with the install and the quartz is beautiful. Marble Crafters was very easy to work with and communicated often about all decisions that needed to be made. We would definitely use them again for a project.

Andre Caesar-Johnson

a year ago

Spent over a month trying to get someone out to get a quote, once I did finally get someone out and I was told I would I receive the quote. Called twice since and still haven’t received it. About 3 months of wasted time

Ruth Wood

3 years ago

thanks for a job…well done.

JEFT MOREL

4 years ago

When in to buy a slab of quartzite we ask the sale person if it was quartzite about 5 or 6 time she assure that it was bought the slab when the installer came with the slab cut a ready to install it he told me that it was marble not quartzite. Be aware of this people you can NOT trust them

Jason Hinson

6 years ago

Friendly staff and very helpful to match countertops to flooring and the whole home. Tile, quartz, culture marble. Definitely worth a stop and check it out.