Tennessee Valley Homes, INC

Matthew McBride

a week ago

Following up to my review from a year ago, I would absolutely not recommend Tennessee Valley Homes. There are plenty of new construction homes available these days given the change in market conditions in the Nashville area and it’s very clear that the owners of Tennessee Valley do not prioritize the customer and ensuring that they are happy post construction. I have a list of warranty items that were submitted prior to our warranty expiring and here we are 6+ months later, and not a single item has been taken care of. They ARE under contractual obligation to ensure that these items are handled, but it’s clear that they do not intend to take care of these items without being legally forced to, which my neighbors had to resort to. I would assume this means they are financially burdened and cannot afford to follow through on the Warranty items. To me as a prospective customer, this would be a major red flag as I wouldn’t be confident they would be able to complete my new construction home let alone follow through on the warranty items. All of the options out there, ensuring that a builder follows through on their obligations as paramount and Tennessee Valley Homes cannot do that.

Michael Withrow

9 months ago

Writing a buyer-beware post as we’ve been in our home for 6 months now and still are waiting on things to be completed that should have been done prior to us closing — bathroom hardware, toe kicks installed, garage weather stripping, and general blue tape touchups. Ultimately, there are some very nice and well intentioned folks working on the front-line at TVH. I imagine many of these problems are top-down leadership and general staffing, but my patience has expired. In the beginning, we were told certain selections such as vaulted ceilings weren’t available to us (despite us having photos of our exact same floor plan with these selections) due to our “footprint”. Likewise, certain customization requests were denied up front, which I attribute to TVH being overwhelmed and unwilling to work with us at the time we were building. I regret not pushing them harder on some of the basics, but we accepted that, and continued the process with TVH. In general, they build very aesthetically pleasing houses, and in general it is a high-quality build, but the execution is pretty poor and disorganized… and in some areas the quality lacks a lot to be desired. Multiple times wrong selections were installed in our home, and only because we were under a time crunch did we close when we did (despite closing a few weeks later than expected). However, here I am now 6 months later with many of the same open items as I had March 1st. Furthermore, after living in the house for 6 months, it seems like all of the items my home inspector reported to TVH prior to closing were generally ignored and I have real concerns about wrapping things up before my 1 year home builder warranty expires… and even greater concerns about what I find 2-3 years down the road. Frankly, I went into this process trusting TVH, but that has been completed eroded. My 2 star review is in no way an indictment of certain individuals at TVH – as everyone has been friendly altho somewhat sporadic to reply. Instead, I think that the company in general is disorganized, understaffed & frankly a little over their heads. If I had a redo, I absolutely would not trust them to build me a $1.6M home & instead would pursue other options. If you do build with TVH, I encourage you to factor in a lot of lead-time on your build and do not sign until the house is 110% to your liking. I’ve been very patient and accommodating, and as a result I feel like I’ve been a bit burned throughout this entire process dating back to April of 2022.

Matt McBride

10 months ago

They build a nice home but there is zero customer service both during and after the build. I’m absolutely happy to raise my rating one day but 6+ months after building the house and there are still items that need finished or done right and no accountability. 6 months for working slider doors after the house was “finished” and 8+ months now and counting to get my outdoor ceiling fans working AT ALL.

V Mel

a year ago

Great builder with many years of experience in residential construction

Sheigh Sander

3 years ago

We purchased our new home from Tennessee Valley Homes and I will say that, overall, the home is wonderful. The style choices are sometimes very builder grade but overall on trend and some upscale things were added. I am primarily writing my first google review to comment on the warranty process. We have carpeting on our entire upstairs floor and have such little sub flooring that we have carpet tacks stick out at nearly every wall and seam. While the fraying seams were fixed, we had to email and call many many times and even ask our realtor to assist us even to get a response. We have very small children and even after “fixing” the issue (someone from TVH coming with a hammer and pounding tacks flat for around an hour) we have very sharp tacks sticking up in many places. We have been very pleased to meet wonderful and helpful people since moving to TN but I cannot say the same for this business or Kathy, who is our provided contact. She has been very very difficult to get in touch with.

T A Smythe

3 years ago

When Jimmy goes custom, esp riding free rein on a multi million timber rich residence, nobody takes it to the outer rim and gives you an overlook worth living for like he can, and does. To coin a phrase: he nails it, right through the heartwood.

Brenda Sohmer

5 years ago

Top quality builder in Franklin, Tennessee. Beautiful homes!

Gustavo Pinto

6 years ago

Zero Communication.

Logan Hughes

6 years ago

Tennessee Valley Homes built our house and we have been living in it for about a year and a half. I can’t say enough good things about Chris, McClain and the rest of the team at TVH. Our project was finished on time and the level of finish and quality is extremely high. With any custom home there will be minor issues, but TVH has always been very responsive to us. We highly recommend them!

Alfonso Salcidos

6 years ago

Why do I work there?