B-Dry System-Cleveland

Nicki Artese

2 months ago

The One & Only Expert Provider to Call for Complete Honesty & Integrity A portion of my basement has been covered by Bdry for more than the 30 years I’ve owned my home. In all that time, I’ve only had one issue – a nonfunctioning sump pump, which lasted at least 20 years until it stopped working. Under my lifetime Bdry warranty, the motor was promptly replaced at no cost. In the last several years of more frequent, heavier rains, I’ve periodically experienced a small area of damp carpet along a wall not covered by Bdry. Concerned that I might have a bigger issue, like mold, I called Bdry, mold remediation companies, and other waterproofers for a second round of investigations. One remediator claimed I had mold throughout the basement and wanted to total it for $3,000 or clean it for $2,000… and waterproof it for $14,000. Another said I didn’t have mold, but have a moisture issue. Then the amazing Mardy Aizen from Bdry came back with his 40 years of experience and the most honest, authentic appraisal of what’s really happening in my 1940s basement. And the answer was basically nothing(!), apart from some tuckpointing needed on a few bricks inside my gas meter door to stop the inflow of a trickle of water during heavy rain. That’s it. It’s not mold; it’s mildew and simple wear and tear of knotty pine (dry rot). And there’s no need for tearing apart my basement to install more Bdry. This is the second time in several years Mardy has provided that opinion, when he could have easily proposed an expensive tear down and rebuild like other providers, which would have exceeded $20,000. I was fully prepared to spend the $. Mardy is exceedingly kind and gifted at putting you at ease. He took the time to explain everything (even things unrelated to the Bdry system, like furnace filters) and to continue to build a relationship with his client (me :). He was adamant about not selling fear and was frustrated but not at all surprised to hear that other providers wanted to take advantage of the situation – something unfortunately common in this and every home service business. Take it from a trustworthy pro like him. He said that in 40 years in the business, he’s only seen real mold in exactly TWO houses. Yes, TWO. And, as he aptly put it, EVERY basement has some invisible moisture in the walls and under the carpet. It’s a basement, it’s expected, and there’s no real reason to overact or even react in many cases. He said my finished basement home gym is literally perfect, when others were prepared to demolish it. You may have mildew, you may have wear and tear, you may have moisture or real water coming in from the outside. Call BDry and ask for Mardy Aizen if you want an honest expert with extraordinary integrity. Today he again gave me peace of mind I can’t put a price tag on. And having a lifetime warranty not only ensures that peace of mind, but it’s great for resale. Be advised — if a contractor has to call himself honest, he probably isn’t. Let someone else tell you so.

Steve Toepfer

4 months ago

B-Dry gave us a lot of useful information. They had us problem solve before digging up the side of the house. That led to a solution that we solved ourselves. They did no work for us and did not charge us. This was due to Todd. Give him a raise. Seriously, he is a massive asset. He’s also the reason we’re going to call B-Dry first if we do need help in the future. If the clogged gutter ends up not being the problem, we’re immediately calling B-Dry. Thank you.

Terry Jackson

5 months ago

Not only did we continue to get water in the basement the concrete repair after was horrible. With a little instruction my 12 year old could have done a better job. We started getting a smell in basement after repair. Turns out they damaged the main drain in a couple place witch than had to be dug out and replaced. Tried to work it out with the owner who said he was going to personally come out and make it right. He never came back. Go with another company and save your self the head ache. On another the pipes installed in one section end with 45 degree connections pointing down draining water under floor.

Chuck Stoll

5 months ago

DIG IT. Awesome people great customer service.

Jackie Gould

8 months ago

It is great when you have someone come out to your home and they truly know what they’re talking about and not just trying to sell you. Thanks Marty!

Greg Noble

10 months ago

I appreciate you. Thank you for your honesty.

Meredith Koletsky

a year ago

We purchased our home many years ago with a pre-existing BDry system on three of our four foundation walls. Being first time homebuyers at the time, we knew it was a good thing to have with a lifetime warranty, but that was the extent of our knowledge. We have since had a few exterior plumbing challenges pop-up (unrelated to BDry’s work). We weren’t completely sure of what was covered under the warranty, but our experience with the company has been absolutely spectacular. They are responsive, creative, helpful, timely and cost-effective. Highly recommend!

Rebecca Lord

a year ago

Randy did an incredible job on my parents basement. He came and looked at our crawl space, gave us recommendations of things to do ourselves and wouldn’t let me pay him for coming. So kind, honest and knowledgeable. And my parents basements been dry for years now!

Cory Ianni

3 years ago

Great product, great installers, and great owner! Overall probably one of my best experiences from a construction company! You pay for what you get and b-dry has demonstrated that! Thanks again b-dry!

Erma Shea

3 years ago

They never returned my calls…