Top Drawer Luxury Home Builder in New Rochelle, New York 10801

Top Drawer Luxury Home Builder

719 Main St, New Rochelle, NY 10801

4.3 (12 reviews)

Overview:
Top Drawer Luxury Home Builder is a general contracting company located in New Rochelle, NY. They specialize in high-quality home renovations and custom cabinetry, recognized for their attention to detail and design aesthetics.

Services Provided:
– Custom home building
– Renovations
– Kitchen remodeling
– Custom cabinetry

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (914) 632-4222
Website: https://www.topdrawercc.com/

Customer Reviews and Sentiment:
Top Drawer Luxury Home Builder has received a mix of reviews across multiple platforms:

Google Reviews: 4.3 stars based on 12 reviews.

Positive feedback highlights the company’s outstanding quality, knowledgeable staff, and excellent customer service. Customers have praised their attention to detail and successful completion of renovations.

Examples of positive reviews include:
“Outstanding quality. Excellent taste.” – Ivan atomicbomb
“One of the best custom builders you will find. Honest, incredible attention to detail.” – WILLIAM MOREA
“Top Drawer was extremely knowledgeable in assisting me with my kitchen renovation.” – Emily Rende

On the other hand, there are notable complaints regarding a significant renovation project that did not meet customer expectations, involving multiple issues with subcontractors and project management.

The complaint mentioned concerns such as poor-quality exterior paint, issues with plumbing, and problems with HVAC installation, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: High-quality work, excellent design, knowledgeable staff, and attention to detail.
Negative Sentiments: Issues with subcontractor performance, project management problems, and dissatisfaction with renovation outcomes.

Additional Ratings:
Total Lead Smart Rating: 7.2

Despite some high praise, the presence of negative feedback, particularly regarding a significant project, has contributed to a moderate total rating reflecting mixed customer experiences.

Conclusion:
Top Drawer Luxury Home Builder demonstrates a solid reputation for quality craftsmanship and customer service in New Rochelle, NY. However, potential clients should consider the mixed reviews and complaints regarding specific renovation projects before proceeding.

Member Since September 2024

Listing Id 676410

Contact Info

719 Main St, New Rochelle, NY 10801
(914) 632-4222
Lead Smart Rating :
7.2/10.0

Get A Quote Claim

Listing location

719 Main St, New Rochelle, NY 10801

Get Direction

Reviews

Ivan atomicbomb

a year ago

Outstanding quality. Excellent taste.

Johanna A Felix

3 years ago

excellent staff. excellent shop. excellent experienced owner. best place for custom cabinetry.

Susan Eisman

4 years ago

We hired Jerry Tomic 4 years ago to do a costly complete renovation of our 1978 California modern home. We are seasoned home owners and have done 2 prior large home remodel projects, so we speak from experience. We now have some hindsight to keep others from making the same mistake we did. Jerry was personally very responsive and available to come onsite whenever a problem arose. Unfortunately, there were many problems we had to deal with throughout the 6 month project, most of which pertained to a under-performing sub-contracting team. Here is our list: (1) The biggest grievance is that the exterior paint job by his crew had to be totally re-done after 4 years. The paint began to chip off after the first winter and the existing wood siding was not prepped properly. (2) The plumber was sloppy and careless. We had our tub installed with the plastic coating still left on the Silestone top. The water pressure and the shower faucet heads were totally installed wrong and did not work. The plumber was called back twice. (3) The HVAC contractor installed an uncommon heating system without telling us that he had no experience with it. We eventually had to replace the furnace completely and fix the air handlers because they were not salvageable. (4) All the interior hardware was miss-ordered but Jerry replaced it as per our architect’s specs. As the woman of the household, I was so aggravated after 3 months into the job that I refused to speak to the site manager because of his rude and dismissive tone of voice. Instead, every communication I had was emailed and cc’d. Use this company at your own risk.

WILLIAM MOREA

4 years ago

One of the best custom builders you will find. Honest, incredible attention to detail.

Emily Rende

5 years ago

Top Drawer was extremely knowledgeable in assisting me with my kitchen renovation. The staff was friendly and the design and layout by the owner Jerry was FABULOUS!!!!!!! I would highly recommend them to do any renovation to your home or even if you are building your own home they are the place to go.