Roark Aluminum in Jefferson City, Missouri 65109

Roark Aluminum

104 Jaycee Dr, Jefferson City, MO 65109

4 (23 reviews)

Overview:
Roark Aluminum is a general contracting company located in Jefferson City, MO. The company specializes in various construction services, including window replacements and other custom aluminum solutions.

Services Provided:
– Window replacements
– Custom aluminum work
– Deck construction
– Gutter installation and maintenance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM. Closed on Sundays.

Contact Information:
Phone: (573) 635-4103
Website: http://www.roarkaluminum.com/

Customer Reviews and Sentiment:
Roark Aluminum has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 23 reviews.

Positive feedback highlights the company’s fast and friendly service, as well as high-quality workmanship. Customers have appreciated the helpfulness and patience of the staff.

Examples of positive reviews include:
“Great service. We needed some replacement basement windows… Service was fast, friendly and fairly priced.” – C Wqa12
“Always there to help, great group of guys.” – Jerry Jenkins
“Thanks to Chip, Doug and Joe for their patients and courteous personalities.” – William Mayotte

Negative feedback primarily points to issues with communication delays and unsatisfactory workmanship, leading to customer dissatisfaction.

Examples of negative reviews include:
“It took them forever… the price was ridiculously high for our small area.” – Linda McEntire
“Cancelled on my appointment I took off early at work to meet with them.” – Earl Fisher
“I tried for weeks to get them to give a bid… Highly unprofessional.” – Kellie Duncan

Review Summary:
Positive Sentiments: Fast and friendly service, helpful and courteous staff, quality window installations.
Negative Sentiments: Poor communication, delays in service, issues with workmanship, and high pricing.

Additional Ratings:
BirdEye: 4.0 stars based on 23 reviews, indicating a blend of customer satisfaction with some notable issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been some complaints noted regarding service delays.
Total Lead Smart Rating: 5.7

Conclusion:
Roark Aluminum appears to be a moderately reliable choice for general contracting services in Jefferson City, MO, known for its friendly service and quality work. However, potential customers should be aware of the mixed reviews, specifically regarding communication and servicing delays, before making a decision.

Member Since September 2024

Listing Id 654735

Contact Info

104 Jaycee Dr, Jefferson City, MO 65109
(573) 635-4103
Lead Smart Rating :
5.7/10.0

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104 Jaycee Dr, Jefferson City, MO 65109

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Reviews

C Wqa12

3 weeks ago

Great service. We needed some replacement basement windows for a couple of odd sized 1979 window bucks, and Roark knew exactly what we needed and had them made for us. Perfect fit and big improvement for our basement windows. The new double pane sliders vs old single pane ( hard to open ) tilt outs are so nice. Service was fast, friendly and fairly priced.

David Johnson

2 months ago

A++

Linda McEntire

2 years ago

It took them forever (like months) before they would come look at our deck. They finally came because I kept calling them as well as my husband. Then I had to keep calling to get the price. The price was ridiculously high for our small area. And he said it would be later in the year before they could get to us.

Ryan Blackburn

3 years ago

Very Friendly and helpful

Bev Luetkemeyer

3 years ago

I thought my friend recommended this place. Turns out, he recommended Roark Construction, entirely different company. First half of job done timely, but poor workmanship. They apologized and came back and fixed it. Then they tell me to order the gutter guards I want because they will be back “before September” to finish. Tell me to go ahead and have guy doing my power washing remove the old gutter guards. They don’t come back until January. Gutters spilling over with leaves. All clogged. Finally arrive. I think they do ok job. Since snow storm, find out they installed gutter guards all wrong. Manufacturer won’t honor guarantee as they did not install per instructions. Did not overlap or use proper amount of screws (finding screw packets around house now in landscaping.) $500 worth of gutter guards ruined, plus cost to install. Will probably cost me $2000 more to repair this. Run from these guys.

Jerry Jenkins

3 years ago

Always there to help, great group of guys

Kellie Duncan

4 years ago

Tried for weeks to get them to give a bid. I kept being told the req is on the desk of chris (if I remember the name correctly)and he will get back to you. I called repeatedly and no call back and no response. Highly unprofessional

Earl Fisher

4 years ago

Cancelled on my appointment I took off early at work to meet with them.

Sandi Huls

4 years ago

Replaced door window screen. Cut some mirrors

William Mayotte

4 years ago

Thanks to Chip, Doug and Joe for their patients and courteous personalities.