Better Homes & Services

Derek Moser

4 years ago

Do not use them. Whatever you do, do not use them.

Casey M

4 years ago

Justin came out because my back door was rotten on the outside at the bottom and gave me many replacement options. I truly felt like he wanted to make sure I had all the options available and was happy with my choices! I will try and do another review after my new door is installed! Updated 8-13-19 I forgot to update this about a month ago. Getting my new back door in took months because the company had major communication and employee issues. When my door was originally supposed to be installed the worker never showed up, never called, and never emailed. After leaving the company messages in the form of voicemails and emails I got a response 2 days later with them saying it was a never before seen system error. The next time the door was scheduled to be installed the worker (a new one) never showed up and didn’t call. After getting in contact with the company owner, Stephen, he came out to check the old door for himself (why, I’m not sure when it was already well documented). He delivered the new door but we decided against installation that day because it was mid afternoon, the installation would take many hours, and it looked like storms might roll through. The 3rd time the door was supposed to be installed the workers showed up to do it and did work hard. However, when Justin was looking at my door originally, and when the workers were here installing the door I asked them specifically “I will get a new screen door with the new back door, correct?” And I was assured multiple times that yes, one would come with the door. Well, when the workers installed the back door they took my old screen with the remaining trash/mess they made and then assured me they would have one ordered and installed soon. Weeks go by with me periodically checking in about the screen and I’m told that it’s ordered, that they got busy but hadn’t forgotten about me, etc. Finally I let the worker know that I’ve been more than lenient and I will be informing the boss, he assured me the boss already knew. Stephen did not know about the screen and did not offer any replacement or anything. He simply said I needed to reach back out to my rental agency. After tons of hoops to jump through I was able to get my rental agency to replace the screen for me using a different company. I would not recommend this company based on the experience I had. I do feel bad they’re having a hard time hiring responsible and competent workers, but that is not something I should have to worry about as a client. I was more than understanding and ended up feeling taken advantage of and had to deal with major stress and financial burden to get things the way they were supposed to be, when they were supposed to be.

micheal simmons

5 years ago

I was contacted for an emergency tree removal which I dropped what we were doing to take care of. I was told by Stephen to come pick a check up once completed so I drive an hour to there office to be told that I wasted my time and had no check. So I leave try to contact Stephen over 2 week time with no call back. Yesterday I call speak to an Andrew an was told he would contact Stephen and call me back. No call from Andrew or Stephen so today I call voice my thoughts as a business owner that if you say you are going to call someone back that he should follow through. An I got hung up on by one of the assistants. Long story short this company is disrespectful, Doesn’t pay there invoices, an not anybody I would consider to work with.

Shawn Royer (Shawn Goodman Jazz)

5 years ago

Barry was amazing. This is a guy that takes pride in his work. He went above and beyond to make sure that, not only was the job done well, but that it looked really good afterwards. I’ve never had a handy man care so much. I would recommend this guy and this company to anyone!

Tyseea Briggs

5 years ago

Barry was AMAZING! So helpful in cleaning up someone else’s mistakes. He did a GREAT JOB!

Porsche Bragg

5 years ago

Our AC went out while on vacation and remained out during the 4th of July. So the worst possible time to break down. Jeff came on the 5th. He was scheduled between 12-4, he actually arrived around 1145 and completed the diagnostics and repair in about 45 mins. Our house instantly cooled down and has been running smoothly since. He explained everything to me in case there were issues in the future and normal routine maintenance we can do ourselves. We think our AC works better then before.

Joanne Symcox

5 years ago

Awesome service. Barry went over and above. He was kind and professional. I would recommend to everyone!

Mike Paredes

5 years ago

Very responsive and completed the work ahead of schedule.

Patricia Schroeter

5 years ago

Job well done. thanks guys so much. we are happy with your work

JW JW

5 years ago

Barry was fantastic!! We had been dealing with an ongoing door issue. He fixed it and made sure everything was good before leaving.