Overview:
Alcoa Concrete & Masonry Inc. is a contractor company located in Hyattsville, MD, specializing in concrete and masonry services including outdoor kitchens, patios, and pool decking. They are recommended by various local businesses, indicating a presence in the community.
Services Provided:
– Concrete installation
– Masonry work
– Outdoor kitchens
– Patios
– Pool decking
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (301) 699-9300
Website: https://www.alcoacm.com/
Customer Reviews and Sentiment:
Alcoa Concrete & Masonry Inc. has received varied reviews across multiple platforms:
Google Reviews: 4.1 stars based on 21 reviews.
Positive feedback emphasizes their quality workmanship and professional staff, with customers praising the meticulous job and clean-up:
“Is amazing. They also were able to adjust the schedule to accommodate our pool plaster getting done.” – Shari Neighoff
“They did an amazing job and I highly recommend them.” – Chris Rice
However, negative sentiments arise from poor communication and unresolved issues related to project management:
“I called them twice… for an estimate and no one ever called me back.” – Kit Moy
“They didn’t know the county permit requirements… charged me $500 for their mistake.” – Chris Bevard
Review Summary:
Positive Sentiments: Quality workmanship, professional behavior, good project management, and clean-up.
Negative Sentiments: Poor communication, project delays, and issues with unexpected charges.
Additional Ratings:
BirdEye: 4.1 stars based on 21 reviews, indicative of a similar trend regarding customer satisfaction but with some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a BBB rating of NR (No Rating). There have been three complaints in the last three years, particularly around communication and project handling.
Total Lead Smart Rating: 5.5
Conclusion:
Alcoa Concrete & Masonry Inc. demonstrates strong craftsmanship in their concrete and masonry projects in Hyattsville, MD, and has garnered positive feedback for their work quality. However, prospective customers should be aware of the recurring issues related to communication and project management that could impact their experience.
Member Since September 2024
Listing Id 652883