Mission Restoration

Korndon

a year ago

They try to charge your insurance for more work than they actually did. A bunch of scammers.

Todd Friedman

5 years ago

We were pretty happy with the work but not our project manager. We give them a low rating and would never use this company again because of our interaction with him. He was just not very honest with us. We had a soft clog that caused sewage water to backup into our house. After calling Rotorooter to address the plumbing problem, they quickly turned around and contacted Mission Restoration. It was quick and we probably should have been more discriminating before going through this company. But we have a young child and needed the situation remedied, so we trusted rotorooters recomendation. Mission Restoration indicated that they were willing to do the work right away and willing to wait for the insurance money to come through. That’s something we probably should have gotten in writing because they changed their minds and demanded payment. They made the bathrooms unusable so we couldn’t move back in. I ended up paying the extortion on my credit card so my son could sleep in his bedroom again.

Fherone Jones

5 years ago

I had a great experience with Mission Restoration. I had a water heater leak and had a little flooding. I had to remove the dry wall in my garage and the carpet in my downstairs room. The ETA was for a week for all the restoration but everything took 3 days. Robert was a great project manager.

Diane Koulavongsa

5 years ago

Very displeased with the services rendered. Project that was promised to take two months at the most still isn’t completed nearly five months later. And it is not because of the complexity of the work, it is due to constant changes in personnel and whatever other debauchery going on. Weeks go by with no work being completed. “Completed” work is subpar. The money paid is well above the whalirt of the services rendered. I recommend this company to no one and hope that anyone else who takes a gamble has a more pleasant experience.

Anthony Jauregui

5 years ago

This is my second time using Mission restoration services. Just like the first time they did an amazing job fixing the damage caused by a water leak. Josh / Brandon were very clear on what steps were going to take place. Everything was completed on time. Pleasure to work with, Thank you!

E Trie

6 years ago

File this one under “Companies You Want in Your Corner.” About a week ago, I had a contractor in my new home doing some floor remodel work. He discovered extensive water damage from the upstairs bathroom all the way to the kitchen below it. Of course, this happened while my husband is on a year-long deployment, leaving me with 3 little ones under 5 years old and a baby on the way. Needless to say, this put my overwhelm-meter at about a 10. My insurance agent put me in contact with Mission Restoration and Jim (I believe he is the owner?) reached out right away. Despite (or maybe because of) my lack of knowledge regarding water damage, home repairs, or anything even remotely related, Jim was kind, patient, and encouraging, promising me full support and a speedy solution. Within the hour, he sent out James O’Conner, one of his technicians. As Jim promised, James circled wagons around me! He was **extremely knowledgeable** about the claims-filing process and how to submit a successful claim (I feel like I now know enough to even walk someone else through it after one thorough conversation with him). But more importantly than being knowledgeable, he explained it all to me in a way that made it accessible for someone with my tiny knowledge-base in this area. I immediately trusted him with the job and felt 10000% confident that I had nothing to worry about with getting my claim put through. (Let’s be honest, it’s awesome when someone is as competent, friendly, and relatable as James was, but at the end of the day, you need that insurance claim to go through so that you’re not left to foot a $7K repair bill and that’s exactly why I trusted the job to James upon our first meeting). I hate to paint with a broad brush but contractors are not known for their forthrightness or integrity. Stereotypes be damned; James is the guy you want. In fact, although I had a fantastic experience with Jim upon my first connection with this company, I would go so far as to say that if you find yourself the unlucky owner of a leaky, moldy, or otherwise lacking home, specifically request James O’Conner when you contact Mission Restoration. My bottom line: he was honest about the job and the scope of the work (even if it wasn’t all awesome news), and he let me know what to expect from my end as well as what I could expect from him. This is EVERYTHING when dealing with contractors! Save yourself some grief and avoid the “Contractor Run-Around” that so many of them are known for. Avoid bozos who make the job seem dramatically worse (cha-ching) or much less complicated than what will really play out. This is one business card I will be keeping for years to come (or until this guy ranks up too high or gets recognized for his excellent customer service and gets picked up by a bigger company…whichever comes first! A very big thank-you to Jim for sending me your best!

Pete Marron

6 years ago

This company is really horrible,there’s no way they average that many stars,has to be a scam.research they’re licence or anybody’s license you do business with don’t take the word of some plumber who shows you an app.

Nasrin Herrera

6 years ago

Michelle at mission restoration is amazing I dealt with her and she made me so comfortable and happy. Ritchie was my project manger during my flood and I can’t say nothing bad. He was super friendly and professional and even my 4 month old loved him, and she is super picky! And my insurance adjuster loved him. Thank you so much you guys made me so so happy!

Mark C

6 years ago

We came home to a pipe burst in our bathroom area and water everywhere! Called our plumbers,Ozzy Plumbing and they told us about Mission Restoration.Brandon from came over right away and gave us the information about our next steps dealing with this mess. He Alfredo Barcenas come to our home and immediately took action! Alfredo helped us with all of our questions working to minimize any further water damage and turning our home the way it was before this happen. He was friendly, always on time, and extremely PROFESSIONAL, I’m very pleased with my experience. We recommend them for any flood restoration or flood repairs you might need!

Kyle Rogers

7 years ago

I had a flood in my apartment and they did a stellar job. Prompt service, their work was tidey and professional. I’d highly reccomend mission for any of your water damage needs