Crossroad Construction, Inc. in Ham Lake, Minnesota 55304

Crossroad Construction, Inc.

17121 Lincoln St NE Suite 100, Ham Lake, MN 55304

3.4 (10 reviews)

Overview:
Crossroad Construction, Inc. is a construction company located in Ham Lake, MN. They specialize in a variety of construction services, notably window installation, as part of various programs such as the MAC noise mitigation initiative.

Services Provided:
– Window installation
– General contracting
– Noise mitigation services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (763) 434-0202
Website: http://www.crossroadconstruction.com/

Customer Reviews and Sentiment:
Crossroad Construction, Inc. has received mixed reviews across multiple platforms:

Google Reviews: 3.4 stars based on 10 reviews.

Positive feedback praises the quality of work and professionalism from some staff members.

Examples of positive reviews include:
“Great staff and location. Union business with years of construction expertise.” – N K
“Installers were careful not to damage the grounds… Definitely recommended.” – Carol Perusse
“Performed high-quality work that exceeded our expectations.” – Maddie Bursch

On the other hand, negative feedback highlights issues with communication, punctuality, and craftsmanship.

Examples of negative reviews include:
“Communication is not their strong suit… they didn’t show up the next day.” – Clare O’Neill
“I was unfortunately locked in to using Crossroads Construction… Poor craftsmanship.” – Randy Bell

Review Summary:
Positive Sentiments: Quality work, professionalism of certain staff, timely service.
Negative Sentiments: Poor communication, issues with punctuality, unsatisfactory craftsmanship, and customer service failures.

Additional Ratings:
BirdEye: 3.4 stars based on 10 reviews, reflecting similar customer sentiments with a significant number of complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints in the last few years regarding poor service and communication issues.
Total Lead Smart Rating: 4.5/10

Conclusion:
Crossroad Construction, Inc. presents a mixed bag for potential customers in Ham Lake, MN. While some clients have praised the quality and efficiency of their work, numerous complaints regarding communication and customer service suggest caution when considering this company for construction projects.

Member Since September 2024

Listing Id 648015

Contact Info

17121 Lincoln St NE Suite 100, Ham Lake, MN 55304
(763) 434-0202
Lead Smart Rating :
4.5/10.0

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Listing location

17121 Lincoln St NE Suite 100, Ham Lake, MN 55304

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Reviews

Ted Paquin

a year ago

Knowingly installed inoperable windows as part of the MAC program – 1 window still needs repairs almost 1 year later. Shockingly bad, but they are quick to make excuses because customers ‘didn’t have to pay anything.’

N K

a year ago

Great staff and location. Union business with years of construction expertise.

Anton Kaml

2 years ago

Office is full of hot heads that think there better then everyone an don’t want to see others make it would not work for them expecly the Shawn 🤡

Carol Perusse

2 years ago

I have worked with Crossroad Construction to install new windows in two condos. I was so impressed with the company’s service in 2012 that I hired them to replace all the windows in my new condo. Again they exceeded all my expectations. Installers were careful not to damage the grounds with the lift, conferred on construction issues, worked efficiently and left the site cleaner than when they started! Definitely recommended.

Clare O'Neill

5 years ago

We also were bound to work with Crossroads Construction for the MAC noise mitigation program. Communication is not their strong suit. I confirmed with the office the day before they were to start work that they were coming. They didn’t show up the next day. We arranging our schedules so we would be available. When I phoned Jake was arrogant and told me this was a big job and they would be there the following day. No apology. In addition, they caused damage to our dining room table, and the response was it is not their problem. If you have a choice, think about how you want to be treated as a customer and find another company who aligns with your expectations.

Maddie Bursch

5 years ago

Crossroad Construction was the general contractor for the MAC Noise Mitigation work performed at my parents home in South Minneapolis. They performed high quality work that exceeded our expectations, and also in a timely manner. All of their subcontractors were wonderful as well!

Randy Bell

5 years ago

I was unfortunately locked in to using Crossroads Construction by the Metropolitan Airport Council (MAC) noise mitigation program. They are arrogant, don’t return phone calls, show up on time, clean up after themselves or otherwise behave in a professional manner. I do not recommend them and suggest you do whatever possible to keep them out of your home. After months of attempts at resolution I was left with an unsightly finished product with poor craftmanship. Avoid Crossroads at all costs.