Bath Planet in Duluth-MN, Minnesota 55811

Bath Planet

4434 Haines Road, Duluth, MN 55811

4.2 (19 reviews)

Overview:
Bath Planet is a bathroom remodeler located in Duluth, MN, specializing in renovations and updates to bathrooms. With a focus on improving functionality and aesthetics, the company aims to provide a seamless remodeling experience for homeowners.

Services Provided:
– Bathroom remodeling
– Installation of tubs and showers
– Drywall work
– Flooring updates
– Vanity installation

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (218) 392-9655
Website: https://www.bathplanet.com/locator/4433.14700.bath-planet-of-minnesota/

Customer Reviews and Sentiment:
Bath Planet has a rating of 4.2 stars based on 19 reviews.

Positive feedback highlights efficient project completion and great customer service, particularly praising specific staff for their professionalism and communication skills.

Examples of positive reviews include:
“William from the Duluth MN office has great customer service and is very informative.” – Patrick Goad Jr.
“Happy with our decision, William was very respectful, knowledgeable, and thorough.” – Mike Theno

However, negative reviews express significant dissatisfaction, with reports of unfinished projects, lack of communication, and unprofessional cancellations causing frustration among customers.

Examples of negative reviews include:
“Worst company ever!!!!!!!” – Cate Davis
“Very disappointed with customer service. Still haven’t received a satisfactory response.” – Doug Smith

Review Summary:
Positive Sentiments: Efficient project completion, knowledgeable staff, and good customer service.
Negative Sentiments: Unfinished projects, poor communication, and canceled appointments inconveniencing customers.

Additional Ratings:
BirdEye: 4.2 stars based on 19 reviews, reflecting a mixed but generally positive customer experience overall.
Total Lead Smart Rating: 5.5

Conclusion:
Bath Planet has demonstrated a mix of customer satisfaction and disappointment in Duluth, MN. While many reviews commend individual staff for their expertise and helpfulness, the company faces challenges with service consistency and communication issues. Potential customers may want to weigh the benefits of the noted skills against the concerns raised in various reviews before proceeding with their bathroom remodel.

Member Since September 2024

Listing Id 634544

Contact Info

4434 Haines Road, Duluth, MN 55811
(218) 392-9655
Lead Smart Rating :
5.5/10.0

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4434 Haines Road, Duluth, MN 55811

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Reviews

Cate Davis

2 months ago

Wish I could give this company zero stars so awful do not give them your money. They will leave their project unfinished, dodge all your phone calls & voicemails. Paid in full and still haven’t received services. This issue has been ongoing for a few years now. Worst company ever!!!!!!!!

Patrick Goad Jr.

4 months ago

William from the Duluth MN office has great customer service and is very informative. I would recommend him and this company to anyone.

Mike Theno

8 months ago

William was very respectful, knowledgeable and thorough. Happy with our decision😃 …

rosemary hanson

10 months ago

Prices good

mark swenson

a year ago

We just had them do the first stages of our bathroom remodel. Drywall, new tub and shower and all new walls!! Jon Hallfrisch was great!! He was clean, courteous and very very professional. We were home a lot of the time he was working and except when we needed to talk about the job he was very unobstrusive and never in the way of our lives. When we chatted or talked about the job he was personable and had great attention to detail in explaining parts of the job to us. Amazing!!

Snacky Naykki

2 years ago

After a rocky first impression 7 months ago, Scott gave me a call and was very apologetic. Scott came out to our house and took a look. Scott was very helpful and he listened to our needs. Even if I had an idea..like a rainfall shower head. Scott said he can do it but it will not work due to our setup and Scott would explain everything so that I can understand the whole process. Scott was genuine, not out to make a pushy sale.

Tony Fredericksen

2 years ago

25 min. before our scheduled appointment they called and cancelled. We blocked out an afternoon of our busy schedule to make this time. Not professional at all.

Doug Smith

2 years ago

Very disappointed with customer service. Still haven’t received a satisfactory response.

Nick Swanstrom

3 years ago

Installed tub okay. Did not install curtain rod as part of contract. Installer stated that they, “Don’t do that anymore.” Nick in surround trim. Long cut was cut with jigsaw, looks not straight. Okay install. Not worth $5k.

Samara Heim

3 years ago

New floors, tub & surround, toilet and vanity in only 2 days! Honestly I was surprised by the great work that Mark did on my bathroom remodel. Mark was efficient, helpful with some problem solving and respectful of my home. I am so happy with the project.