Bath Wizard

Cynthia A

4 hours ago

We are not very happy with Bathwizards!!! They have not completed their work after several months Bathwizards hire subcontractors who don’t care about the customers. We were threatened to lie to the finance company that the job was completed Bathwizards were only worried about getting paid!! Now after several months of making payments to the finance company they still have not resolved the poor quality of their subcontractors We have multiple cosmetic issues Every time I contact Bathwizards they lie and say they are waiting on parts. They say that they can’t find a subcontractor to finish the project. This is really ridiculous 🙄 I will not recommend Bathwizards in Kansas to nobody!!!

Brian Jimenez

2 weeks ago

My mom has hired this company to do a bathroom remodel. They have already used over a thousand dollars to “purchase material” and now won’t get started. They make her jump through hoops, but now actually gets done. Be very weary of this company.

Marie Bryson

2 weeks ago

Paul was an excellent demonstrator he answered all my questions and got the right down lower but I could afford

Carol Werth

3 weeks ago

Paul was very thorough and professional. A very polite individual. He was very informative and tried to find every possible way to help me. Thank you for sending him here.

Shelbie Rosenblum

4 weeks ago

My wife and I met with Paul on 3/16/24 for an estimate and ended up agreeing to them completing the work to replace our shower. Paul did not show us the contract before we signed it. They told us it would take 4-6 weeks to get the parts in. Demolition started 4/24/24. At that time they realized that the standard shower pan that they thought our shower would need would not work due to floor joists. They notified us that the new shower pan would not be made until the following week and they would come back 5/6/24 to finish the work. Our project has been given to 3 different project managers. I was told on 5/8/24 that the shower pan had been lost and they are rushing a new one, they will contact me on 5/10/24, 5/13/24 at the latest. I contacted my 3rd project manager on 5/14/24 and he said he had no idea what was going on with the shower pan and he would let me know by end of day. I called him 2 more times later that day and he was still not able to provide me with an answer. I also started receiving messages and video from my 1st project manager that has since left the company stating that the company owes a lot of money to local business that are doing the work for them and have not been paid by bath wizard so they won’t release the product back to bath wizard. We finally got them to put in an email that our job would restart 5/31/24 and finish on the same day. As of today we do not have a shower. We have exposed wood, wiring and plumbing waiting for a shower to be installed. We tried calling corporate and their phones aren’t accepting calls. We tried calling the project manager and his supervisor and the voicemails are full. We just want to get out of the contract so we can hire real professionals that don’t lie to us to finish the job. We were also told at the estimate that Bath Wizard had their own factory and they do everything in house. Now we find out that they have other companies doing the work for them. False advertising.

James Hoke

4 weeks ago

I found Bath Wizard from an ad I saw on Facebook. My wife is disabled so a walk in shower or tub would help her immensely so I gave them my information. Set up a meeting with Frank “the tank” Walker out of Wichita to come out, measure and give his sales pitch. After keeping him there for longer than he should have put up with, multiple offers from them we settled on the walk in shower and a rebate check to consolidate bills dealing with her care. They told us they were booked out a couple months and that was fine. The called to schedule the install when they were ready and everything went fine. Took an extra day to install, which I understand. It happens. Shower is great, she loves it. They had to use a different pattern than what we picked out because there was a mistake on the materials but wife ended up liking this one too so she was fine with it so I was too. Couldn’t be happier with the process up to this point, then came the rebate check. It has been three months since install. Heard nothing from them for the first month so I started calling. Customer service line takes a message but nobody ever calls you back. Got an email from Adrian Westmore in their billing Dept saying it would be to me within a week. Nothing showed. Another email, no response from Adrian. Call customer service line, take a message, no call back. Managed to get a number for the owner James Moburg and thought he sounded like he was genuinely concerned about getting the problem fixed. I have been in contact with James Moburg for weeks now with texts and the occasional call. Still not resolved. They showed me a screen that said the check was shipped fed ex but they couldn’t give a tracking number. Another week down and no check. We have paid two installments to the bank that financed them to do my job and they have informed me they paid Bath Wizard in full on March 26th. James Moburg has now blocked my phone number and does not respond in any way. Do not do business with this company. Read the reviews and take the ones they don’t respond to very seriously.

Teresa Barnes

a month ago

John K was excellent ! He helped us find what we need, process,etc

Gayla Welton

a month ago

Did not like the presentation and attitude of the salesman. Jerry was rude. I have not received my estimate. I was told I would get a $50 restaurant gift card. Don’t know how or when that is supposed to happen.

George Gomez

a month ago

Jerry is a very knowledgeable individual. He answered and explained every question w the utmost respect and patience.

Marcia Todd

a month ago

Jerry was very nice and professional. He knew his product and presented it with knowledge and enthusiasm.