Jack’s Septic Tank Cleaning in Newark-OH, Ohio 43055

Jack’s Septic Tank Cleaning

274 S 6th St, Newark, OH 43055

4.5 (27 reviews)

Overview:
Jack’s Septic Tank Cleaning is a family-run business located in Newark, OH, specializing in septic system services. With a strong reputation for customer service and prompt service, they are dedicated to ensuring their clients’ septic systems are functioning properly.

Services Provided:
– Septic tank pumping
– Septic system repair
– Emergency septic service
– Customer consultations for septic issues

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Saturday: 9 AM to 2 PM
Closed on Sundays

Contact Information:
Phone: (740) 366-3255
Website: http://www.jackssepticoh.com/

Customer Reviews and Sentiment:
Jack’s Septic Tank Cleaning has received positive feedback with an average rating of 4.5 stars based on 27 reviews.

Positive sentiments highlight the professionalism, quick response times, and excellent customer service provided by the staff.

Examples of positive reviews include:
“Great company with good employees! Very polite, knowledgeable, and explained what they had to do.” – Pat Tanner
“Very accommodating! Very professional and super service!!” – Raejeanne Nutter
“I reached out to Jacks for an estimate. They responded quickly… amazing customer service.” – Chodeats

However, a complaint was noted concerning a mishap during service where the septic tank lid was not replaced properly, leading to dissatisfaction.

Examples of negative reviews include:
“Over 24 hours later someone finally came out and then… was told to budget for a new septic system.” – Scott Baker

Review Summary:
Positive Sentiments: Excellent customer service, professionalism, and promptness.
Negative Sentiments: Occasional lapses in service execution and customer communication issues.

Additional Ratings:
Google Reviews: 4.5 stars based on 27 reviews.
BirdEye: 4.5 stars reflecting consistent customer satisfaction.
Total Lead Smart Rating: 7.8

Conclusion:
Jack’s Septic Tank Cleaning appears to be a reliable choice for septic services in Newark, OH, recognized for their knowledgeable staff and effective solutions. However, potential customers should consider the mixed feedback regarding service execution before making an appointment.

Member Since August 2024

Listing Id 372880

Contact Info

274 S 6th St, Newark, OH 43055
(740) 366-3255
Lead Smart Rating :
7.8/10.0

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Listing location

274 S 6th St, Newark, OH 43055

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Reviews

Pat Tanner

a week ago

Great company with good employees ! Austin and Andy came out and checked the sewer line to the septic tank and found broke at coupler left went to there shop got equipment to repair the line and 2 1/2 hours later it was repaired. Very polite, knowledgeable, and explained what they had to do.This happened the day before a Holiday. Thanks Austin and Andy. Great family run business!

Raejeanne Nutter

9 months ago

Very accommodating! Very professional and super service !! Would highly recommend a will use again.

Chodeats

a year ago

I reached out to Jacks for an estimate. They responded quickly. When they called me with a few questions before finalizing the estimate I informed them not to put any more time into the estimate as I have already taken care of the issue. Kudos to Jacks septic company for the amazing customer service. Top notch . Thank you

Scott Baker

2 years ago

Quick response to pumping my septic tank, picture shows how my septic tank was left after pumping. Lid was left off due to employee lifting lid entirely too far, was told it would be taken care of the same day. Over 24 hours later someone finally came out and then proceeded to tell me it would cost me over 600 dollars to put the lid back on my septic tank. After realizing their employee was in fault septic tank was covered unprofessionally and told to budget for a new septic system. Honestly feel like job could have been completed easily just looking to scam a customer into thinking that they needed to pat big dollars.

greg shetler

2 years ago

They treated us well …good place

Michael Duane

2 years ago

Jack’s came out and provided excellent service. Andy was very knowledgeable about my septic system and provided some valuable advice. I really appreciate it.

chris cockrell

2 years ago

Well for me 3rd time was a charm! Dont call anyone else! They figured out my issue after years of problems! And their price was more than reasonable. Very knowledgeable and professional, kept me in the loop throughout the whole process. Manny is the Man, and Andy and John were exceptional on their work!!! Great company , thank you again!!

Randy Shaw

2 years ago

Septage Pumping, I called them for the first pumping of my Septic due, and they responded within 10 minutes, scheduled me and then even moved me up one day sooner due to a cancellation. They arrived on time and very conscientious of my property with the heavy equipment. The driver was very friendly and cooperative thru and thru, overall made it an easy transaction, thanks Shawn. I will use them again.

Sandra Keener

2 years ago

Having problems but had ground hornets, unable to pump at this time. Waved fees, thankfully on limited income. Very understanding, will come back after I get a couple of things took care. Used there service before never had a problem.

Julie Losego

3 years ago

I have used Jack’s in the past to pump my septic tank. Just before my home closing the tank needed a serious repair. Kelli Diaz… was FANTASTIC to work with and made sure this large repair was completed in a short time frame in order for the closing to happen, Thank you!