Bass & Sons in Madera, California 93637

Bass & Sons

2801 Airport Dr Suite 102, Madera, CA 93637

4.5 (24 reviews)

Overview:
Bass & Sons is a reputable septic system service company located in Madera, CA. They specialize in a range of septic services, known for their friendly service and quick response times.

Services Provided:
– Septic tank pumping
– Sewer repairs
– Blocked line fixing
– General septic system maintenance

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (559) 673-4581
Website: http://www.bassandsonsseptic.com/

Customer Reviews and Sentiment:
Bass & Sons has an overall rating of 4.5 stars based on 24 reviews across various platforms.

Positive feedback emphasizes the company’s professionalism, effective communication, and quick service. Customers have praised the staff for being friendly and knowledgeable, often reflecting on their efficient work.

Examples of positive reviews include:
“I live the friendly services!!” – Benjamin King
“The guys are great fast and efficient!” – Shaun Sappe
“Chris was professional, nice, and informative.” – Shelby Elliott

However, there is a notable negative review highlighting issues with communication and customer service regarding billing practices.

A negative review states:
“From the receptionist to the service man the whole situation was petty and unprofessional.” – Leo R

Review Summary:
Positive Sentiments: Friendly service, professionalism, efficient communication, knowledgeable staff, effective septic solutions.
Negative Sentiments: Issues with billing practices, unprofessionalism from some staff members.

Additional Ratings:
BirdEye: 4.5 stars based on 24 reviews.
Better Business Bureau (BBB): No rating found.

Total Lead Smart Rating: 7.9

Conclusion:
Bass & Sons presents itself as a reliable option for septic services in Madera, CA, recognized for their friendly approach and professionalism. While the majority of customer feedback is positive, potential clients should be cautious and aware of the noted communication issues to ensure a smooth service experience.

Member Since August 2024

Listing Id 367672

Contact Info

2801 Airport Dr Suite 102, Madera, CA 93637
(559) 673-4581
Lead Smart Rating :
7.9/10.0

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Listing location

2801 Airport Dr Suite 102, Madera, CA 93637

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Reviews

Benjamin King

2 months ago

I live the friendly services!!

Scott Kauffman

10 months ago

Good ol guys over there

Shaun Sappe

a year ago

The guys are great fast and efficient! Ron really knows what he is doing and has great communication!

Doyle C

a year ago

Excellent!

Shelby Elliott

2 years ago

Chris was professional, nice, and informative. At first thought I was going to have to call a plumber but he fixed the blocked line and got the job done, so grateful it is now fixed!

jose Torres

2 years ago

Cool workers and knowledgeable.

Scharleen Twisselmann

2 years ago

Very professional, punctual, friendly, informative, and great prices. Recommend this company to others. George ur the best.

Albert Prado

2 years ago

The clerk in the office is friendly.

Leo R

2 years ago

Called these folks to come out and pump my septic tank, pretty simple. I was informed there would be an extra charge if they had to dig more than 6 inches- I said “great I don’t think it’s more than 6 I’ve dug this out before”. Yes it’s a pain but the man who came out didn’t even dig the full 6in yet, he knocked and said there was going to be a 150$ service charge for that and that having to bring his crowbar out to dig there’s usually a charge… the lid was not even exposed at this time and I told them I didn’t need their service after all and he left. Our family has been doing landscaping in the valley since 87 you CANNOT dig or do work anywhere in Fresno with out a pick or crowbar the soil is rock hard. I grabbed my tools to see how far down it was and noticed he had already punctured right through the top of it .😡🤬 the receptionist calls me and says that I still owe 150$ and when I tried to explain the situation she said “I’m not going to argue with you,” and didn’t even give me a chance to speak. I hung the phone up. From the receptionist to the service man the whole situation was petty and unprofessional not sure who owes who but all these guys did was come break a lid. AVOID THESE CHUMPS

K Moore

3 years ago

Bass & Son’s were very professional and the communication skills were amazing. I needed my sewer repaired and they were amazing with my lawn. They left very little footprint when they finished. They were very courteous and professional. I would use them again!