Keyes & Sons Plumbing & Heating

J. Shawn Felten-Green

2 years ago

Always great service. Highly recommended

James Metko

3 years ago

Good communication from the office regarding tech arrival ETA and follow-up on service satisfaction. Tech was knowledgeable and polite. Very good company!

Neenah Guy

3 years ago

Now called Black Hawk Came and performed excellent work. They came on time and fixed a bad leaking shower faucet. They also pointed outa running toilet and offered to take care of that as well. I would definitely call them again in the future.

Gerald Bellin

3 years ago

Very professional work and quite prompt as well. Would Highly Recommend.

maylea leverance

3 years ago

Keyes was recommended to me. Initially I was impressed when I first called. The lady seamed knowledgeable and was able to give me an estimate right away to replace the kitchen sink and faucet. I had a faucet already in mind and she recommended a sink to me, which I went with. We went over my needs for getting an estimate to install a water softener and add a shower to my tub and finish with a tub surround. It was arranged for 2 workers to come, one for the estimates. A plumber apprentice arrived 1st and got to work on the sink. A master plumber came later to discuss the estimate. He measured the tub/bathroom and took a water sample to test for hard water and said he would get back to me with an estimate for the bathroom and softener. For the next hour he proceeded to supervise the apprentice and eventually left without saying anything. When I got the bill, they charged me $200 more for the sink then in my quote (and what the sink sells for). The price also went up for labor, I was told it was because I chose a sink with a rear drain and my existing one had a middle drain. They had pictures of my sink and the new sink so that labor should have been expected and I thought it was in the estimate I was given. I confirmed in writing that I wanted a 3 hole sink so I wasn’t limited to a 1 hole faucet. I was told thats what would be ordered. After install I saw the sink had only 1 hole. When I emailed a response back on being overcharged for the sink, the labor and not installing a 3 hole version I asked for, I didnt get a written reply at all on the errors, just a new bill sent via email that took off the $200 sink overcharge. No response on the wrong sink version or on labor. I preceeded to wait a week or so to hear back with the estimate on the other items and never heard back. I emailed asking for a time frame that I would get the estimate and I received a reply that she would talk to them the next day and get back to me. Its been over a month and I never heard anything more back. I will choose to go with another plumber, apparently Keyes is not interested in the business. Very disappointed

P Mottard

3 years ago

The keys family has been taking care of my plumbing needs since I moved here from Milwaukee 30 years ago and through 3 houses, always with professionalism, efficiency, excellent suggestions, prompt service and reasonable costs. They have also been helpful in suggesting vendors for other non-plumbing needs. Can’t go wrong with this group !

Michele Delviscio

3 years ago

The entire Keyes family are professional, reliable , knowledgeable, courteous, friendly and do the job right. I’ve thoroughly enjoyed working with Susan at the office for design tips and ordering. She is super efficient and fun to work with. Paul has taken on many of our large and very challenging remodeling projects and the results have been excellent and long lasting. Many of my own family members in town only use Keyes & Sons for the same reason we remain loyal customers. They do a fantastic job and are always so professional, friendly, careful and extremely clean. In the office, Susan helped me select every fixture for my personal home salon and guest bathroom involving many fixtures and parts. She handled every part of my order and it all arrived on time. She made our most recent remodel project such a joy and are so grateful for their quick response time and availability as our project continues to progress.

Christa Vanderheiden

3 years ago

It’s never a good thing seeing water dripping from your ceiling. Not knowing any local plumbers, I asked my neighbors who they would recommend, and they recommended Keyes and Sons. When I called, they worked with my schedule and took the time to investigate the extent of the damage. I appreciated Brett and Paul taking the time to discuss the plan of action with my husband and me. They made sure I understood every step of the way. I would highly recommend their services.

Brian Guyette

3 years ago

Very professional and the price is good to get the work done. Came in and fixed our shower 🚿! Everyone is happy! …

Paul Reich

3 years ago

Keyes & Sons have done an excellent job of taking care of all my plumbing jobs big & small they are just a phone call away. THANK YOU KEYES Paul Reich