Five Star Septic Inc.

Lamonta Bailey

2 months ago

Great company, tech that came out to my house did a very good job. Would recommend them for any of your Septic needs!!

Kelly Holston

4 months ago

We had a mix up on an invoice from Five Star and Patricia was gracious and helpful in getting the issue resolved.

Robert Swigart

5 months ago

I appreciate how attentive the customer service rep is on the phone. The responsiveness and ease in doing business makes repeat customers, like me!

Mike Oatley

8 months ago

Great service, professional, and knowledgeable.

Pete Hines

10 months ago

Been using these folks since we bought our house many years ago. Called recently for a blockage first thing in the morning on the Friday before a holiday weekend. Tim was super helpful in walking me through where the issue might be to make sure it was something they could fix without wasting our time and money. Even though he said it might be a few hours till he had someone out to us, German was on-site in less than an hour and helped identify and fix the problem immediately, and even gave some tips on some things we could do to save a service call next time. Being on septic has it’s challenges but Five Star has been great in taking care of us for well over a decade.

Sandy Leppert

10 months ago

Edger and his crew came out and pumped our septic tank and added the green lid to it. They were efficient and fast. They are responsive and they come to work and get the job done right.

Tariq Islam

a year ago

Great service, and great customer service.

Mei Mostafa

a year ago

I contacted Five Star septic to inspect a reoccurring blockage I had in my basement bathroom. This is the second time they are coming out for the same issue I was having back in Jan 2022, where at that time they cleaned the pipe with the snake and charged me over $400. Now we are having the same issue. they came out charged me $220 (with gas surcharge) to inspect again the same issue they supposably resolved this same year. I was told at the 15 min inspection appointment that they need to use a camera to properly inspect the drain. they came out the next day to use the camera, unprepared (the driver was asking for batteries for his equipment). It waws determined the issue was a plumbing issue inside the home. Then they wanted to charge me another $450 for the camera. I was told the $220 I paid the day before would go toward the camera. I called to talk Nelson who said they are separate charges. I asked to talk to the manager the see if they can provide me with an explanation of why the camera was not used earlier this year before they cleaned the pipe, since this should be standard practice! They did not give me a good reason, or a discount even with my concern that I don’t feel $670 ($220 inspection, $450 camera) is a fair price to charge clients, and I still need to call a plumber. Do yourself a favor and get very clear pricing before you take any step with this company, this to me is robbery and extremely overpriced for what I am getting. I am not happy.

D G

a year ago

Watch these people do the job. If your back is turned they will not do it but tell you they did. They did my house for new purchase. Actually didn’t do it and lied about it.

John Smith

2 years ago

Did not come on the day they said; did not call to explain or reschedule; charged credit card without authorization; fuel surcharge on bills; poor quality septic inspection during home purchase cost me over a thousand afterwards in repairs I was then liable for; WILL NOT accommodate or seek to accommodate unhappy customers. The pricing IS fair and competitive, and the warranty on products is better than most.