Overview:
J.C. Enriquez and Son Plumbing is a plumbing company based in San Antonio, TX, providing a range of plumbing services. They are known for their quick response times and professionalism, attracting a diverse clientele from both home warranty services and individual customers.
Services Provided:
– Water heater installation and repair
– Leak detection and repair
– Installation of water pressure regulators
– Emergency plumbing services
– General plumbing maintenance
Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays
Contact Information:
Phone: (210) 679-6020
Website: https://jcenriquezplumbing.com/
Customer Reviews and Sentiment:
J.C. Enriquez and Son Plumbing has received a mix of reviews across multiple platforms, with an average rating of 4.3 stars based on 254 reviews.
Positive feedback highlights their professionalism, quick service, and courteous staff. Customers have notably appreciated quick repairs and transparency during service calls.
Examples of positive reviews include:
“Joe and Isaac did an excellent job… They were quick, efficient and pleasant to deal with.” – Michael Mendoza
“Highly recommend them… they are who we will call if (when!) we need a plumber in the future.” – Gail Norris
“On time, quality work, professional, I highly recommend.” – Maggie Reinagel
However, there are negative sentiments regarding communication issues and service inconsistencies, particularly with missed appointments and pressure tactics for upselling services.
Examples of negative reviews include:
“RUN FROM THIS COMPANY!!! Techs were no shows to two appointments… no communication!” – Gibraun Christensen
“There was no further troubleshooting or service offered… just an attempt to pin me into buying a replacement unit.” – Spencer Blecha
Review Summary:
Positive Sentiments: Professionalism, quick service, courteous staff, effective repairs, and good communication in many cases.
Negative Sentiments: Issues with missed appointments, pressure tactics for upselling, and inconsistent service.
Additional Ratings:
BirdEye: 4.3 stars based on 254 reviews, indicating strong overall customer satisfaction with some notable exceptions.
Better Business Bureau (BBB): The business has a profile but is not accredited and holds a rating of NR (No Rating) with a few complaints addressed regarding service issues.
Total Lead Smart Rating: 7.5
Conclusion:
J.C. Enriquez and Son Plumbing appears to be a reliable choice for plumbing services in San Antonio, TX, especially valued for their professional staff and prompt service. Potential customers should be cautious due to some reported issues with service consistency and communication.
Member Since August 2024
Listing Id 381084