Basin Plumbing

Kathy W.

5 months ago

This is a first class company that deserves its standing as a HomeServe brand. I rarely do a second review on a company, but going from a 4 to 5 stars is only fair. Basin actually came to our rescue after being strung along by another company that I won’t name. That other company kept us on the hook with no water for 19 days. It was so bad we had to leave our home. Calls and desperate email were ignored. Guillermo and Jose from Basin came in and were complete pros. The job was big, but when they left, we had running water everywhere and all questions were answered. No mansplaining. No excuses. We appreciate that HomeServe and Basin made us a priority in what had become a dire situation. As for that other company. Read the reviews of local companies. It won’t be hard to identify them.

patricia la pietra

9 months ago

Wonderful customer service a LIVE person called to keep us in the loop, now I wish our physician office would only to that luxury. Knowledgeable personnel and plumbers!! THANK YOU

Anna Tidwell

11 months ago

Very professional and helpful. I cannot thank them enough for taking my job.

Bonnie Netherton

a year ago

They did a great job. Very friendly. We had another leak and Jose did a great job on the water leak. He was very friendly. Will use them in the future

Scott Sefton

a year ago

Home Serve warranty contracted a toilet clog job to Basin Plumbing. After two hours of attempting to fix a clog the technician left the job site and drove off without letting us know. We called Home Serve and they discovered that the technicians boss told him to leave because of liability issues. Totally unprofessional by both Home Serve and Basin Plumbing Mangement. I thought the tech guy was going to get the clog fixed by taking off the toilet and using an auger. He said that is what he was going to do next. Next thing I know the Basin tech just drove off without telling us anything. Maybe you will have better luck with Basin but I’m sharing my personal experience. I forgive them. Seems like they had a lapse in professional judgement. Sounds like they broke something and then decided to bolt before it became evident. I will find out tomorrow when I hire N.E. to try to fix my mess.

Katie Rodriguez

2 years ago

We had the privilege to work with Basin Plumbing recently for a gas leak in our home. Christie in the office is amazing! She’s super responsive and does all she can to help you in a timely manner. She is happy and very pleasant to speak to. Christie dispatched Guillermo to come find and fix our problem. Guillermo was fantastic! He was very professional, thorough and knowledgeable. Thank you Basin for coming to our rescue! For any future plumbing needs, we know exactly who we’ll be calling!

Gang Net

2 years ago

Great communications, fast service, friendly, professional workers.

Texx Red

3 years ago

Rafael and Guillermo are both very professional. The nice lady who answers the phone is like family I just hadn’t met yet with a great sense of humor and has helped after hours when she probably didn’t have to. Basin has helped me twice now when my previous plumber hadn’t been available. One of those times was for a serious out of service issue and A&A Plumbing couldn’t seem to make it out. They are close by – I am at 1000 Oaks and Wetmore and less expensive. Today they had to redo a clogged kitchen sink drain that I already paid (did I mention A&A Plumbing?) for a couple of months ago.

Christine Weston

3 years ago

The gentlemen who came were professional and did an amazing job. They fixed the leak quickly. They had to dig through my clay type very wet soil. It was a physically hard job but they did it with smiles and grit.they were on time very pleasant, and informative.

Robert Lindeman

3 years ago

Superb customer service and honest work. I’ve had Guillermo and his team at Basin plumbing repair and replace a couple things at my home and business. Fantastic customer service. When my business system gave him extra problems he was able to figure out how to fix it without breaking the bank. Love working with Basin Plumbing!!