The Prosper Plumber in Prosper, Texas 75078

The Prosper Plumber

16032 Crosslake Ct, Prosper, TX 75078

4.9 (45 reviews)

Overview:
The Prosper Plumber is a highly-rated plumbing service located in Prosper, TX. Known for exceptional customer service and reliability, they specialize in a wide range of plumbing issues, addressing both emergencies and routine maintenance.

Services Provided:
– Plumbing repairs
– Water heater installation and repair
– Garbage disposal services
– Whole house water filter installation
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (469) 408-0308
Website: http://www.theprosperplumber.com/

Customer Reviews and Sentiment:
The Prosper Plumber has received excellent feedback, boasting a 4.9-star rating based on 45 reviews.

Positive reviews highlight the outstanding service, professionalism, and reliability of the company. Examples include:
“Kris has been awesome to work with!” – Mitchell Walters
“They were able to squeeze me in the same day and get my water heater fixed.” – Kelly Hancock
“Kris arrived on time, worked diligently, and took the time to explain the issue.” – James Parkhurst

However, there is a significant complaint noted:
“Prosper Plumber scammed us out of $1,000.00.” – Judy B.

Review Summary:
Positive Sentiments: Exceptional service, quick response times, clear communication, and thoroughness in work.
Negative Sentiment: A serious complaint involving alleged scamming and poor customer service.

Additional Ratings:
BirdEye: 4.9 stars based on 45 reviews, reflecting high customer satisfaction with only one noted issue.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint regarding scamming practices.
Total Lead Smart Rating: 7.5

Conclusion:
The Prosper Plumber emerges as a top choice for plumbing services in Prosper, TX, with a majority of customers praising their professionalism and quick service. However, potential customers should take note of the serious complaint regarding scamming, which may impact their decision.

Member Since August 2024

Listing Id 378130

Contact Info

16032 Crosslake Ct, Prosper, TX 75078
(469) 408-0308
Lead Smart Rating :
7.5/10.0

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16032 Crosslake Ct, Prosper, TX 75078

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Reviews

Mitchell Walters

a month ago

Kris has been awesome to work with! He has helped us with multiple plumbing issues over the years and always provides top notch service.

Steven Massey

4 months ago

Kris made it simple and easy, great to work with. Will refer to family and friends

Kelly Hancock

4 months ago

They were able to squeeze me in the same day and get my water heater fixed… Super professional, easy to communicate with, and got the job done quickly!

James Parkhurst

6 months ago

Was in need of a plumber the week of Christmas, and was extremely fortunate that The Prosper Plumber was both available and did outstanding work. Kris arrived on time, worked diligently, took the time to explain the issue and resolution completely, and even gave us some background on the house as he’d serviced it for a previous owner. Would happily recommend to all friends and neighbors.

Bradford White

8 months ago

In 2018 Kris helped us install a custom whole house water filter. He taught me how to clean my tankless hot water filter, which I now do myself annually. Few days ago my hot water heater lost power. I gave him a call and he gave me some ideas to troubleshoot. I was able to get it powered back on with his suggestions. Kris has been reliable and helpful and he’s the first person I call when I have a plumbing issue!

Alex McCool

8 months ago

Chris is transparent and really knows plumbing

Gigi M

9 months ago

I left a message one night after being frustrated with a toilet that was leaking inside the bowl. Chris called me back early the next morning and has been extremely responsive every time I call, always addressing my questions and concerns. Grateful to have found a reliable plumber and won’t hesitate to call him again for out plumbing issues.

Ahmad Daher

a year ago

Talked to Kris today about an issue with my garbage disposal. He was available to come out within an hour of my call but instead talked me through fixing it myself. Kris will definitely be our go to plumber going forward, thank you Kris!

Kelli Teter

a year ago

He is very thorough and isn’t out to get as much money as possible. He’s a good, dependable plumber.

Judy B.

a year ago

Prosper Plumber scammed us out of $1,000.00. -Broke the drain pipe on the tub, -Chipped our brand new uninstalled counter top, and once we brought this to Prosper attention he became rude and wouldn’t refund our money. Our tub and drain is still broken.