Classic Plumbing in Plano-TX, Texas 75074

Classic Plumbing

1301 10th St, Plano, TX 75074

4.5 (160 reviews)

Overview:
Classic Plumbing is a reputable plumbing company located in Plano, Texas. With a strong focus on customer satisfaction, they provide a wide range of plumbing services to both residential and commercial clients.

Services Provided:
– Emergency plumbing services
– Water heater installation and repair
– Tankless water heater services
– General plumbing repairs
– Customer service consultations

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (972) 423-2552
Website: https://www.classicplumbing.net/

Customer Reviews and Sentiment:
Classic Plumbing has a rating of 4.5 stars based on 160 reviews.

Positive feedback highlights the company’s exceptional service, prompt response times, and professional technicians. Customers have expressed appreciation for the thoroughness and friendliness of the staff.

Examples of positive reviews include:
“Exceptional service… grateful for his prompt response and thorough explanation.” – Adrian Richardson
“I would highly recommend him for any plumbing needs.” – Sharon Guynes
“Jeff B. was extremely knowledgeable… we will be calling Classic for all our future plumbing needs!” – MeL McCall

Negative feedback indicates some unsatisfactory customer interactions, particularly regarding communication and customer service.

Examples of negative reviews include:
“I wouldn’t use them to do anything.” – Jonathan D.
“Avoid Classic Plumbing at all costs… incredibly condescending and intimidating.” – Dominque

Review Summary:
Positive Sentiments: Exceptional service, prompt response, knowledgeable technicians, and thorough work.
Negative Sentiments: Issues with customer service and communication, including condescending staff behavior.

Additional Ratings:
BirdEye: 4.5 stars based on 160 reviews, indicating strong overall customer satisfaction.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating). There have been no reports of complaints in the last three years.
Total Lead Smart Rating: 8.5

Conclusion:
Classic Plumbing stands out as a solid choice for plumbing services in Plano, TX, especially noted for their professional and prompt service. However, prospective customers should remain mindful of occasional negative experiences regarding customer interaction when making their decision.

Member Since August 2024

Listing Id 377176

Contact Info

1301 10th St, Plano, TX 75074
(972) 423-2552
Lead Smart Rating :
8.5/10.0

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1301 10th St, Plano, TX 75074

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Reviews

Adrian Richardson

2 weeks ago

I experienced an emergency plumbing issue Sunday that required immediate attention. After reaching out to multiple companies, I chose Classic Plumbing. From the moment Jeff A. arrived until the completion of the job, the service was exceptional. I am grateful for his prompt response and thorough explanation of the repair. Jeff A., thank you for your outstanding service.

Jonathan D.

3 weeks ago

These guys are absolute jerks. I wouldn’t use them to do anything.

Janie Glenn

a month ago

Classic Plumbing came out today & the technician did a great job! They never disappoint!

Sharon Guynes

a month ago

Jeff A. was so professional, courteous and thorough. I would highly recommend him for any plumbing needs.

Dominque

2 months ago

f you’re looking for the worst customer service ever, avoid Classic Plumbing at all costs. When I called to inquire about a new water heater replacement, the employee named Kolton was incredibly condescending and intimidating. Despite being argumentative, he provided me with a price and I scheduled the service. However, I ultimately found a plumber with higher pricing, but I chose them due to a better customer service experience and quicker service. Classic the installation process, and he spoke to me as if I was a dump person and very intimidating and condescending as I should know this info already. he began to be argumentative. I was finally given a price and I scheduled. after my horrible customer service experience, I continued to shop around. I did find a plumber much higher priced than I was quoted with the company and went with =, due to better customer service experience and quicker service

Marcy King

3 months ago

I appreciated Brian’s tenacity in trying to correct an issue with my tankless hot water heater. It is nice to do business with a company that cares about their customers.

MeL McCall

3 months ago

Our tankless electric water heater stopped working. The OTHER companies: I had two OTHER Plumbing Companies come out to try to resolve the issue. Neither could resolve the issue and did not have skills to install a new tankless electric. They even recommended I go back to a tanked water heater! ENTER CLASSIC PLUMBING: The water heater manufacturer recommended I reach out to Classic Plumbing. Jeff B, service tech, came out and was able to resolve my issue on the first visit. He was extremely knowledgeable, performed excellent work, and left the area nicer than he found it. His technical expertise and customer service (nice human!) were outstanding. We will be calling Classic for all our future plumbing needs! Thank you Jeff B. and Classic!

Mary Ann Rasor

5 months ago

Emergency shut off of gas by Atmos last night… Classic Plumbing called back at 9 PM, had plumbers here at before 9 o’clock and did a great professional job. Before 2pm I’m calling Atmos to get the gas turned back on. I would definitely call these guys back for any plumbing needs. Very impressive service.

charlotte james

5 months ago

Omari and Matthew can in and were FANTASTIC.. I am very pleased with their service and hospitality… 5 STARS!!!

Jeffrey McCullar

6 months ago

Professional and family owned!