Jay Young Plumbing, Heating and Air Conditioning in Lubbock, Texas 79404

Jay Young Plumbing, Heating and Air Conditioning

117 82nd St, Lubbock, TX 79404

4.7 (73 reviews)

Overview:
Jay Young Plumbing, Heating and Air Conditioning is a well-established plumbing service located in Lubbock, TX. With a solid reputation for quality workmanship and prompt service, the company specializes in plumbing, heating, and air conditioning repairs and installations.

Services Provided:
– Plumbing services
– Heating and air conditioning repairs
– Timely diagnosis and repairs
– Customer service-oriented approach

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (806) 783-8318
Website: https://jyplumbinghvac.com/

Customer Reviews and Sentiment:
Jay Young Plumbing, Heating and Air Conditioning has a very favorable rating of 4.7 stars based on 73 reviews.

Positive feedback emphasizes the company’s fantastic service, quick response times, and high-quality work. Customers have specifically appreciated the professionalism and thoroughness of the staff.

Examples of positive reviews include:
“Fantastic Service and response time.” – Linda Gregg
“They arrived quickly and diagnosed the problem in a timely manner.” – Alan Gordon
“Jay Young was able to take care of my plumbing issue while I was at work.” – Cheyenne Spell

However, there is a notable complaint about a negative experience, indicating a lack of warranties on plumbing services and issues with communication after a problem recurred.

Negative feedback highlights:
“Used the last 2 times for plumbing and has been a horrible experience – overcharged and left a mess.” – Joshua Weeks

Review Summary:
Positive Sentiments: Excellent customer service, prompt and efficient service, knowledgeable staff, professional interactions.
Negative Sentiments: Issues with pricing transparency, lack of warranties on services, complaints about cleanup after plumbing work.

Additional Ratings:
BirdEye: 4.7 stars based on 73 reviews, showing consistent positive customer feedback.
Better Business Bureau (BBB): The business has a profile and is not accredited but has a BBB rating of A+. There have been a few complaints regarding service issues, which were resolved.

Total Lead Smart Rating: 8.5

Conclusion:
Jay Young Plumbing, Heating and Air Conditioning is a reputable choice for plumbing and HVAC services in Lubbock, TX, recognized for their professionalism and attention to customer needs. However, potential clients should consider the mixed feedback regarding pricing and service warranties before deciding.

Member Since August 2024

Listing Id 367335

Contact Info

117 82nd St, Lubbock, TX 79404
(806) 783-8318
Lead Smart Rating :
8.5/10.0

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117 82nd St, Lubbock, TX 79404

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Reviews

Linda Gregg

19 hours ago

Fantastic Service and response time. We have used Jay Young for years and every service has been honest and timely. Thank you so much!!

Alan Gordon

2 weeks ago

They arrived quickly and diagnosed the problem and made repairs in a timely manner. Terry and Kirby did a fantastic job. Our down time was kept to a minimun

Penny

3 weeks ago

Awesome people and wonderful work

Cheyenne Spell

3 weeks ago

Jay Young was able to take care of my plumbing issue while I was at work and called me to get my payment information. It was nice not having to leave work to take care of business at home.

lkhesse1

a month ago

Jay young plumbing and HAVAC has become our go to plumbing and AC company. We had severe sewer damage from tree roots. Jay, John and their team brought us up to full function again. They kept us informed, were very fair priced and their plumbers were very polite. They did a total makeover on our AC unit, now it runs as it was designed to do. Frankly, there is no reason to call another company.

Sam Lanham

2 months ago

I use Jay Young Plumbing for all my plumbing needs. Whether it is drains or gas or heating and air, they are serious about plumbing and getting it right!

Karen Splichal

4 months ago

Excellent customer service. Responding very quick in accessing and fixing the problem with our hot water heater. Had hired 3 other plumbers to find out what was wrong, charged fees without resolving the issue. Would highly recommend this business.

Sidnee Melton

5 months ago

We remolded our home this past year and used Jay Young Plumbing for all of our HVAC and plumbing needs. They did an incredible job, cleaned up their mess and called to make sure we were happy with everything. We will definitely be referring them to our friends and family and will use them for all of our future HVAC and Plumbing needs.

Joshua Weeks

5 months ago

First off I have always used Jay Young as they were always great on my heat and a/c needs however used last 2 times for plumbing and has been a horrible experience First time I thought went great but after overcharged me I was still happy because thought problem was fixed however 3 weeks later same exact issue happened again and they don’t warranty any plumbing so charged me a 2nd time and almost double the cost this time around also plumber left everything a mess and I cleaned up so I didn’t get charged another 1/2 hour for that than I go outside he dripped dirty sewer water down entire entry way and driveway and left it that way for us to have to clean that up aswell I will be using someone else from now on. As for the ownwes reply of nothing but excuses and acting like he was here or has ever spoken with me what a joke you sir are not professional and saying i leave bad reviews lol I leave tons of 5 star reviews too businesses who deserve it Hints why I’m a local guide. Next time be professional and call the customer and get the facts and work out a solution also please don’t lie your guy never pulled out any wipes he never found anything what a LIE and yes I was cleaning it up after he clearly said he would charge another 1/2 hour and the jersey left standing water on my floor because he said his shop Vac was broke and being serviced .

Lori Bean

5 months ago

Called at 4:20, Dalton was here by around 5, we decided I needed new faucets so I went and got those and told him I would like for them to be able to come back the next day after lunch. They were very accommodating and Dalton was back by 1 and got my new faucets put on. Very pleased with the work.