Ferguson and Son’s Services

C Schricker

3 weeks ago

Unfortunately I was given no other options with my home warranty and moving forward, I will more than likely pay out of pocket to avoid this plumbing company. The original issue was a slow pour when the water was turned to hot in a couple sinks, but in the kitchen especially. First visit – didn’t fix issue, instead the tech Aaron says the faucet is broken, and got a replacement from Moen which delayed the job another two weeks. Aaron also quoted me $290 to fix a “leak” in the bathroom. A leak I fixed with a $2 roll of plumbers tape. Then they came back out for the second time, this time to install the faucet. Aaron replaced the faucet, to which he replied confidently that the job was done. I turned on the water and it was clearly not fixed, it was not at all better than before they came out the first time. I showed him that his fix did not work, so he says he was going to try something else. He did what he did whatever he did, then told me that more than likely my entire system would need to be flushed out at a cost of $1500 and up and that my home warranty wouldn’t cover that. He had me sign their slip, left with the problem not resolved, at all, and to no surprise the problem got even worse within 2 hours of them installing the faucet. So not only did they not fix the issue, they made it worse, and it took two visits for them to accomplish that. Doing what I should have done before hiring them, I went to YouTube, searched “slow hot water kitchen sink” watched a THREE MINUTE video on a solution, did what the video said and wouldn’t you know it, fixed it perfect. Three minute video, 5 minutes of my time tops to fix it. Nothing like wasting the service visit payment, and two separate visits of my time totaling almost three hours, but this issue was clearly something a plumber should know how to do. Instead, they didn’t fix the issue, and then proceeded to try to tell me it would cost $290 to fix a leak, and $1500 or more to “flush” the system. Come on. Clearly being the provider for the warranty company enables them to try to upsell services at gouging prices, but it didn’t work on me and was so blatantly obvious what they were doing. The whole time, both visits, his attitude just wasn’t very great, at all. The assistants on the other hand (maybe apprentices) were very nice. I’m not sure if it was the drive in or if this was just an inconvenient job that didn’t pay well, and I understand customer service isn’t priority one for a plumbing company, but a customer shouldn’t be made to feel like they’re an inconvenience. I’ve included photos of how it was when they left it, how it was after I fixed it, and what I flushed out of the single hot water hose under the sink. Do yourself a favor, find a plumbing company that wants to help, and knows what they’re doing. I also called 2 local plumbers to ask how much they would charge to flush out the entire water system, and was quoted $450 and $575 about $1000 less but also told this rarely is ever needed. If my warranty company doesn’t find alternate providers I will switch companies, because Ferguson and Sons is not looking at doing the job right, they’re looking to upsell. ::: UPDATE – as expected they take ZERO accountability. Nothing I did was a temporary solution. They are a sham company, that looks to Take advantage of anyone who has a home warranty. Also, read their response, they recommend I get a soft water system when I ALREADY HAVE ONE. Their technicians are incompetent and act like they are doing you a favor by even showing up. The person responding to the reviews wasn’t here and I have recorded what Aaron stated about the faucet. They are literally making up a response to not appear liable for the shoddy job they did. This place took everything and made it worse, point blank. What a joke of a company.

Jared Mc Intyre

2 months ago

UPDATE: A new plumber came out, with no sealant on any connection points, and missing bolts from the main collar on the garbage disposal. This company failed to do its job! Poor quality of work. Nothing wrong with the disposal. Just poor service. This is a company that does not stand by their work. I had the misfortune of having them replace a garbage disposal that is leaking because it was not installed correctly, called them to discuss and conveniently enough I was told they do not service Hewitt anymore.

Ruslan Aliyev

2 months ago

Nice work from Matthew

Gabi Zehr

2 months ago

AHS Home Warranty Call. On time, very professional and fixed all issues. Blockage and leaking toilet, broken garbage disposal was replaced with a new one Very satisfied with service.

Robert Adams

2 months ago

These guys were sent by Choice Home Warranty and told me that my outside water spigot was not covered, charging me $200 to replace it. That was bad enough for a few minutes labor and $20 in parts, but the new one froze in the on position six months later. They don’t warranty their work or parts for more than 30 days. This part was clearly defective. I replaced it myself for less than $20. They may be competent, which accounts for the good reviews, but don’t expect them to back up what they sell. Outside hose bibs rarely need replacing and they gave me a bad one and overcharged for it. Reply to response from owner: I did protect the hose bib from freezes as I always do. It froze up without any external factor which tells me it was either low quality since that has never happened anywhere I have lived before, or it was defective. When I say I replaced it myself with $20 in parts it included a back flow preventer. And you still charged me $199 for it. That $60 was the service fee for choice is irrelevant. I till wrote you a check for $199 for a defective part. 30 days is not standard and is ridiculously short. Another plumber who installed a loop for me came back 9 months later at no charge because of a problem. You clearly have a “customer is always wrong” approach to doing business from other complaints I see here. In my business I give people the benefit of the doubt and I would definitely offer to replace something that didn’t las a year or offer a refund.

True Texan

3 months ago

Fixed my leaky sink and helped me solve another issue I had. Fast and friendly service. One day service, didn’t have to wait 2 or 3 days.

Felicia Overton

3 months ago

Aaron was very nice and professional… very patient too. He made sure I was pleased with the solution before he left… very thorough and helpful.

THEOPHILUS SIPLEY

3 months ago

Aaron & River came in & did their work in a professional manner.. they were done with my insinkarator within less than 10 mins. PROMOTIONS

Noelle Robinson

3 months ago

I quite like the fact that I was contacted before my service to inform me of who my technicians would be and a timeline for arrival. Matt and Joseph were timely, very professional, and quick. I told them the issue, they fixed it, cleaned up after themselves, and went to their next job. I would definitely recommend this company’s services.

diane teeters

4 months ago

I have dealt with a few plumbers in the last 14 months in Texas and Ferguson’s has been by far the best!!! Steve was amazing!!! He was on time. He explained what and why he was doing what he was doing and cleaned his mess!!! The girls in the office are equally amazing!!! Highly recommend!!!